Automotive Service Advisor — Customer-Focused & Growth

Waylands; Oxford; On-site; GBP 31,000 - 36,000; Full time

Benefits offered by this job

31 days holiday

Pension scheme

Life insurance

Discounted parts & servicing

Training & progression

Job summary

Waylands Volvo Oxford is seeking a Service Advisor to act as the face of the dealership, greeting customers, taking in requests, and coordinating service and repair work. You will estimate costs, liaise with technicians, and manage appointments, ensuring smooth handoffs and timely updates throughout the service process.

Ideal candidates are active listeners with strong communication, a positive attitude, and a commitment to ownership and high standards.

Qualifications

• Active listening and excellent communication are essential.
• Positive attitude and ownership help deliver outstanding service.
• Experience in customer service is valued as a foundation for dealership work.
• Full UK driving licence is required to operate across customer interactions.

Responsibilities

• Greet customers and listen to their service needs.
• Schedule appointments and manage vehicle drop-offs/pick-ups.
• Estimate costs and conduct vehicle inspections in collaboration with technicians.
• Keep customers informed about vehicle status and repair timelines.
• Liaise with technicians to convey customer concerns accurately.

Skills

Active listening

Excellent communication

Positive attitude

Ownership

Customer service

Job description

Waylands Volvo Oxford is seeking a Service Advisor to act as the face of the dealership, greeting customers, taking in requests, and coordinating service and repair work. You will estimate costs, liaise with technicians, and manage appointments, ensuring smooth handoffs and timely updates throughout the service process.

Ideal candidates are active listeners with strong communication, a positive attitude, and a commitment to ownership and high standards.