Automotive Service Advisor

Waylands Automotive Limited; Cardiff; On-site; GBP 32,000 - 36,000; Full time

Benefits offered by this job

31 days holiday

Pension scheme

Life insurance

Employee support programme

Discounted servicing

Job summary

Waylands Automotive Limited, the Honda dealership in Cardiff, is seeking an experienced Service Advisor to be the face of the service department, greeting customers and coordinating with technicians. You will listen to requests, schedule appointments, estimate costs, and keep customers updated on vehicle status, ensuring timely repairs.

A full UK driving licence is required and the role runs 40 hours Mon-Fri 8:00–18:00 with Saturday rota.

Qualifications

• Active listening and excellent communication are essential.
• Customer-focused mindset and clear communication with customers are required.
• A full UK driving licence is essential for the role.

Responsibilities

• Greet customers and understand vehicle needs.
• Schedule appointments and coordinate with technicians.
• Estimate costs and liaise with workshop to convey customer concerns.
• Keep customers updated on repair progress and timelines.
• Use in-hours and manufacturer systems for bookings and status.

Skills

Active listening

Excellent communication

Customer service

UK driving licence

Job description

If so, you could be just who we, at Waylands Automotive, are looking for!

We’re currently looking for an experienced Service Advisor to join our growing team at our Honda dealership in Cardiff.

Waylands is a successful and growing motor retail group, with 16 representation points across the Thames Valley and the M4 corridor, extending into South Wales.

This role is to act as the liaison between our customers and service technicians and be the face of the business when customers come in for service and repair. Your responsibilities will include greeting customers, listening to requests, scheduling appointments, estimating costs and conducting inspections. Our Service Advisors work with customers to understand their vehicle issues and problems, determining the repair timeline, and liaise with our technicians to convey the customers' concerns with accurate repair descriptions.

Duties will include:

• Communicating with customers regarding their vehicle needs.
• Maintaining positive relationships with customers to ensure repeat and return custom
• Using online bookings, phone calls, and in-person interactions, to schedule and book appointments, vehicle drop-offs, and vehicle pick-ups with customers, using our in-hours and manufacturer systems and processes
• Keeping customers updated about the status of their vehicle through the workshop
• Liaising with your technician colleagues about vehicle statuses, and ensuring that vehicles will be ready for customer on time

About You:

• You’ll be an active listener and excellent communicator.
• You’ll adopt a positive attitude with all customers.
• You’ll take ownership of the role and make it your own.
• You’ll get job satisfaction from providing an outstanding service to our customers.
• You’ll be comfortable working to deadlines.
• You’ll have a full UK driving licence.

Salary, Hours and Benefits

• 8:00am-18:00pm Mon-Fri (40 hours) with Saturdays on a rota basis 8:00-13:00.
• OTE of £35k
• 31 days holiday per year (including Bank Holidays, some of which you will be required to cover)
• Benefits platform with employee support programme
• Discounted rates of vehicle parts and servicing
• Opportunities for training and career progression
• Contributory pensions scheme for eligible staff
• Life insurance 3x salary.

Why Waylands?

Waylands are an independent family-owned car dealer. Our company value “our people are at the heart of our success” was demonstrated recently when we won the AM Dealer Group of the Year award for the sixth year running.

Our commitment to providing the highest quality service and the confidence and pride we have in our company are the reasons for our glowing reputation which we have earned through many years of hard work.

We like to grow our own talent. We love promoting people and offer a range of development and training. We recruit talent over experience.

We hire great people from a wide variety of backgrounds, because diverse views and ideas make our company stronger. If you’re interested in learning more, we’d love to receive your application.

Ref: SA

Closing Date 21/10/2026

Benefits Aftersales

Working Hours 8:00am-18:00pm Mon-Fri (40 hours) with Saturdays on a rota basis 8:00-13:00.

Salary OTE of £35k

Reg. Company Number: 10253292

VAT Reg. No. 315 340 439

Waylands Automotive Limited is an appointed representative of ITC Compliance Limited which is authorised and regulated by the Financial Conduct Authority (their registration number is 313486). Permitted activities include advising on and arranging general insurance contracts and acting as a credit broker not a lender.

Contact Us

Do you have a question or query? Contact our customer services team today.

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