Automotive Service Advisor

Waylands; Cardiff; On-site; GBP 32,000 - 38,000; Full time

Benefits offered by this job

31 days holiday per year

Pension scheme

Life insurance 3x salary

Employee support programme

Discounted rates of vehicle parts and

Training and career progression

Customer service excellence culture

Job summary

Waylands Honda in Cardiff is seeking an experienced Service Advisor to join our growing team at the Honda dealership. You will act as the liaison between customers and service technicians, greet customers, listen to requests and schedule appointments, while communicating vehicle issues and repair timelines to the workshop.

You’ll need strong communication skills, a positive attitude, and the ability to work to deadlines. A full UK driving licence is required.

Qualifications

• Active listener and excellent communicator
• Positive attitude with customers
• Ownership of the role and motivation to provide outstanding service
• Comfortable working to deadlines
• Full UK driving licence

Responsibilities

• Greeting customers and understanding their vehicle needs
• Scheduling appointments and coordinating bookings with customers and the workshop
• Estimating costs and conveying repair timelines to customers
• Keeping customers updated on vehicle status through the workshop
• Liaising with technicians to communicate customers' concerns accurately

Job description

Service Advisor

Waylands Honda, Cardiff

Do you excel at customer service?

If so, you could be just who we, at Waylands Automotive, are looking for!

We’re currently looking for an experienced Service Advisor to join our growing team at our Honda dealership in Cardiff.

Waylands is a successful and growing motor retail group, with 16 representation points across the Thames Valley and the M4 corridor, extending into South Wales.

This role is to act as the liaison between our customers and service technicians and be the face of the business when customers come in for service and repair. Your responsibilities will include greeting customers, listening to requests, scheduling appointments, estimating costs and conducting inspections. Our Service Advisors work with customers to understand their vehicle issues and problems, determining the repair timeline, and liaise with our technicians to convey the customers' concerns with accurate repair descriptions.

Duties Will Include

• Communicating with customers regarding their vehicle needs.
• Maintaining positive relationships with customers to ensure repeat and return custom
• Using online bookings, phone calls, and in-person interactions, to schedule and book appointments, vehicle drop-offs, and vehicle pick-ups with customers, using our in-hours and manufacturer systems and processes
• Keeping customers updated about the status of their vehicle through the workshop
• Liaising with your technician colleagues about vehicle statuses, and ensuring that vehicles will be ready for customer on time

About You

• You’ll be an active listener and excellent communicator.
• You’ll adopt a positive attitude with all customers.
• You’ll take ownership of the role and make it your own.
• You’ll get job satisfaction from providing an outstanding service to our customers.
• You’ll be comfortable working to deadlines.
• You’ll have a full UK driving licence.

Salary, Hours And Benefits

• 8:00am-18:00pm Mon-Fri (40 hours) with Saturdays on a rota basis 8:00-13:00.
• OTE of £35k
• 31 days holiday per year (including Bank Holidays, some of which you will be required to cover)
• Benefits platform with employee support programme
• Discounted rates of vehicle parts and servicing
• Opportunities for training and career progression
• Contributory pensions scheme for eligible staff
• Life insurance 3x salary.

Why Waylands?

Waylands are an independent family-owned car dealer. Our company value “our people are at the heart of our success” was demonstrated recently when we won the AM Dealer Group of the Year award for the sixth year running.

Our commitment to providing the highest quality service and the confidence and pride we have in our company are the reasons for our glowing reputation which we have earned through many years of hard work.

We like to grow our own talent. We love promoting people and offer a range of development and training. We recruit talent over experience.

We hire great people from a wide variety of backgrounds, because diverse views and ideas make our company stronger.