Automotive Service Advisor - Customer Care & Upsell

The Solution Automotive Limited; Cambridge; On-site; GBP 28,800 - 35,200; Full time

Benefits offered by this job

Company pension scheme

Self-care support

24/7 access to healthcare

Referral bonus for successful hires

Training and development opportunities

Discounts on services and vehicles

Job summary

The Solution Automotive Limited in Cambridge is seeking a driven Service Advisor to join our franchised aftersales team. You will manage service appointments, communicate service needs, and uphold high standards of customer care.

The ideal candidate will have strong communication and selling skills, handle confidential information, and work to deadlines while contributing to team success through excellent customer service.

Qualifications

• Proven experience as a Service Advisor or in a similar customer-service role within the automotive industry.
• Excellent communication and interpersonal skills.
• Strong selling and customer service acumen.
• Ability to work to deadlines and manage multiple priorities.
• Commitment to high standards of customer care and professional conduct.

Responsibilities

• Manage service appointments and customer inquiries, ensuring timely and accurate scheduling.
• Handle confidential customer and vehicle information with discretion.
• Communicate effectively with customers, providing clear information on service needs and recommendations.
• Assist in sales of parts, services, and vehicle-related products.
• Collaborate with service technicians and dealership staff to ensure full customer satisfaction.

Skills

Customer service

Communication

Interpersonal skills

Sales

Deadline-driven

Time management

Job description

The Solution Automotive Limited in Cambridge is seeking a driven Service Advisor to join our franchised aftersales team. You will manage service appointments, communicate service needs, and uphold high standards of customer care.

The ideal candidate will have strong communication and selling skills, handle confidential information, and work to deadlines while contributing to team success through excellent customer service.