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Perfect Placement UK Ltd; Walton On The Hill; On-site; GBP 32,000 - 38,000; Full time

Job summary

Perfect Placement UK Ltd in Walton-on-Thames is seeking an experienced Service Advisor to join a reputable dealership. This role welcomes both seasoned advisors and trainees with solid motor trade knowledge in a professional, customer-focused environment.

Salary includes £32,000 basic per year with up to £6,000 bonus and an OTE of approximately £38,000. Hours are Monday–Friday 8:00am–5:30pm, with 1 in 3 Saturdays on a rota basis paid as overtime, plus ongoing training and career development.

Qualifications

• Proven experience as a Service Advisor or as a customer-focused Parts Sales Advisor within a franchised dealership or independent garage
• Strong communication and interpersonal skills, with a focus on customer service
• Practical knowledge of computer software systems such as Kerridge and RTC
• Ability to work independently and as part of a team in a fast-paced environment
• Organised, detail-oriented, with the ability to multitask effectively
• A valid UK driving licence is preferred
• A proactive, professional attitude with a commitment to delivering excellent customer service

Responsibilities

• Manage customer bookings and vehicle repair processes efficiently to ensure high levels of customer satisfaction
• Conduct vehicle health checks and communicate findings clearly to customers
• Process customer orders and returns accurately and promptly
• Answer customer calls, providing excellent service and technical advice
• Log and report stock discrepancies to the Parts Manager
• Complete administrative duties accurately and within set deadlines
• Build and maintain strong relationships with customers, managing expectations professionally

Skills

Customer service

Communication skills

Interpersonal skills

Multitasking

Teamwork

Tools

Kerridge

RTC

Job description

We are currently seeking an experienced Service Advisor to join a reputable dealership located in Walton on Thames. This is an excellent opportunity for a motivated individual to enhance their career within a professional, customer-focused environment. Our client is open to applications from both experienced Service Advisors and Trainee Service Advisors who possess a solid understanding of the Motor Trade.

• - Competitive basic salary of £32,000 per annum, with an achievable bonus of up to £6,000
• - OTE of approximately £38,000 annually
• - Working hours Monday to Friday from 8:00am to 5:30pm, with 1 in 3 Saturdays on a rota basis paid as overtime
• - Supportive team environment with ongoing career development opportunities
• - Exposure to a well-organised parts department and vehicle health checks
• - Chance to contribute to a respected dealership with continuous training

Duties:

• - Manage customer bookings and vehicle repair processes efficiently to ensure high levels of customer satisfaction
• - Conduct vehicle health checks and communicate findings clearly to customers
• - Process customer orders and returns accurately and promptly
• - Answer customer calls, providing excellent service and technical advice
• - Log and report stock discrepancies to the Parts Manager
• - Complete administrative duties accurately and within set deadlines
• - Build and maintain strong relationships with customers, managing expectations professionally

Requirements:

• - Proven experience as a Service Advisor or as a customer-focused Parts Sales Advisor within a franchised dealership or independent garage
• - Strong communication and interpersonal skills, with a focus on customer service
• - Practical knowledge of computer software systems such as Kerridge and RTC
• - Ability to work independently and as part of a team in a fast-paced environment
• - Organised, detail-oriented, with the ability to multitask effectively
• - A valid UK driving licence is preferred
• - A proactive, professional attitude with a commitment to delivering excellent customer service