Service Advisor: Automotive Customer Champion

Auto Skills UK; Walton-on-Thames; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Generous annual leave increase with s

Eyecare vouchers

Smart Health with 24/7 GP access

Dental insurance

Critical illness cover

Flexible life assurance options

Discounted gym memberships

Travel insurance

Technology and home vouchers

Retail and lifestyle discounts

Ongoing training and development

Career progression opportunities

Job summary

Auto Skills UK is seeking a Service Advisor in Walton-on-Thames to join a busy automotive dealership. You will act as the link between customers and workshop, ensuring a smooth aftersales flow from first contact to vehicle collection.

The role requires delivering excellent customer service, handling queries, bookings, and updates while collaborating with workshop colleagues to drive efficient servicing.

Qualifications

• Experience in a customer-facing automotive role is preferred.
• Excellent customer service and communication skills are essential.
• Strong organisational and administrative skills are important.

Responsibilities

• Welcome and assist customers with a friendly, professional approach.
• Manage enquiries by phone and in person; book vehicles into the workshop.
• Provide updates to customers throughout the repair process and liaise with technicians.

Skills

Customer service

Communication

Organisational skills

Multi-tasking

Team player

Tools

CRM systems

Job description

Auto Skills UK is seeking a Service Advisor in Walton-on-Thames to join a busy automotive dealership. You will act as the link between customers and workshop, ensuring a smooth aftersales flow from first contact to vehicle collection.

The role requires delivering excellent customer service, handling queries, bookings, and updates while collaborating with workshop colleagues to drive efficient servicing.