Automotive Service Advisor – Customer-Centric Workshop Lead

Tru Talent; Hawkeridge; On-site; GBP 29,000 - 33,000; Full time

Job summary

Tru Talent is partnering with a well-established commercial vehicle dealership in Westbury to recruit an experienced Service Advisor. You will manage the customer journey from booking to vehicle collection, ensuring clear communication and high standards throughout the service process.

You will excel in building customer relationships, maximizing workshop efficiency and promoting additional services and repairs.

Qualifications

• A minimum of one year's experience as an Automotive Service Advisor is essential.
• Excellent communication and customer service skills.
• Strong organisational skills and the ability to manage a busy workload.
• A customer-focused approach with good commercial awareness.
• The ability to manage customer expectations and communicate effectively with technicians and other departments.
• Good attention to detail when preparing estimates, job cards and invoices.
• Kerridge experience is preferred, but not essential.

Responsibilities

• Providing excellent customer service and ensuring a positive customer experience throughout the service and repair process.
• Booking vehicles into the workshop, ensuring appointments meet customer requirements and workshop capacity.
• Managing workshop loading and ensuring schedules are accurate and up to date.
• Keeping customers regularly informed about vehicle progress, repair times and completion dates.
• Identifying customer requirements and providing accurate, comprehensive cost estimates.
• Preparing accurate job cards, invoices, estimates and associated documentation.
• Explaining completed work to customers and identifying opportunities to recommend additional services and repairs.
• Obtaining customer authorisation for additional work where required.
• Producing warranty job cards in line with manufacturer policies and procedures.
• Accurately recording all work requirements, including retail, warranty, internal and non-chargeable repairs.
• Liaising with the Parts Department to ensure parts availability and minimise delays.
• Working closely with the workshop team to ensure jobs are completed efficiently and to a high standard.

Skills

Customer service

Communication

Organisational skills

Commercial awareness

Workload management

Attention to detail

Education

Bachelor's degree

Tools

Kerridge

Job description

Tru Talent is partnering with a well-established commercial vehicle dealership in Westbury to recruit an experienced Service Advisor. You will manage the customer journey from booking to vehicle collection, ensuring clear communication and high standards throughout the service process.

You will excel in building customer relationships, maximizing workshop efficiency and promoting additional services and repairs.