Automotive Service Advisor — Customer Care & Upsell Pro

Lithia; Mansfield; On-site; GBP 29,000 - 43,000; Full time

Benefits offered by this job

33 days annual leave

Birthday day off

Salary Sacrifice car scheme

Volunteer day

Career growth opportunities

Cycle to work

Job summary

Lithia UK is hiring a Service Advisor in Mansfield to be the trusted link between customers and our workshop. You’ll focus on customer care and aftersales performance, helping maximise revenue through Vehicle Health Checks, service plan sales and aftercare products.

You’ll be joining a team committed to development and success, thriving in a fast-paced environment with a proactive sales mindset and strong customer trust-building abilities.

Qualifications

• Experience in automotive service advisory or customer-facing roles preferred.
• Strong communication and interpersonal skills.
• Digital competency with MS Office and dealership IT platforms.

Responsibilities

• Guide service customers through their service journey from check-in to post-visit follow-up.
• Promote and upsell service plans, Vehicle Health Checks and aftercare products.
• Coordinate with technicians to ensure timely repairs and keep customers informed.

Skills

Customer service

Sales ability

MS Office

Dealership IT

Job description

Lithia UK is hiring a Service Advisor in Mansfield to be the trusted link between customers and our workshop. You’ll focus on customer care and aftersales performance, helping maximise revenue through Vehicle Health Checks, service plan sales and aftercare products.

You’ll be joining a team committed to development and success, thriving in a fast-paced environment with a proactive sales mindset and strong customer trust-building abilities.