Service Advisor: Elevate Customer Experience & Aftercare

Stratstone Exotics; Tonbridge and Malling; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

33 days annual leave

Pension

Life assurance

Exclusive discounts on used cars

Leasing deals

Aftersales services

Job summary

Lithia UK is seeking a Service Advisor for the Stratstone Tonbridge JLR operation. You will be the primary touchpoint for service customers, driving premium experiences from check-in to follow-up and promoting safety-related services to protect roadworthiness.

You will upsell Vehicle Health Checks, service plans and aftersales products while coordinating with workshop technicians to ensure timely repairs and outstanding customer care.

Qualifications

• Dedicated to providing incredible service
• Driven to exceed expectations and meet KPIs in a fast-paced environment
• Digitally competent with strong working knowledge of Microsoft Office and dealership IT platforms
• Meticulously organised with ability to schedule work effectively
• Confident communicator who can capture customer details and upsell
• Passionate about the automotive industry and the Stratstone/JLR brand

Responsibilities

• Act as a key point of contact for service customers, ensuring a seamless, premium experience from check-in to post-visit follow-up
• Build trust by understanding customer needs and advising on safety-critical repairs, maintenance and manufacturer recommendations
• Promote and upsell Vehicle Health Checks, service plans, and aftersales products
• Collaborate with Technicians to ensure efficient repairs and keep customers informed
• Manage service functions such as courtesy car bookings, collections/deliveries and appointment scheduling
• Upsell available extras, accessories and value products

Job description

Lithia UK is seeking a Service Advisor for the Stratstone Tonbridge JLR operation. You will be the primary touchpoint for service customers, driving premium experiences from check-in to follow-up and promoting safety-related services to protect roadworthiness.

You will upsell Vehicle Health Checks, service plans and aftersales products while coordinating with workshop technicians to ensure timely repairs and outstanding customer care.