Senior Service Advisor

Lithia; Motherwell; On-site; GBP 27,000 - 34,000; Full time

Benefits offered by this job

Pension

Life assurance

33 days holiday

Exclusive car purchase discounts

Leasing deals

Aftersales services discounts

Job summary

Lithia UK is recruiting a Senior Service Advisor in Motherwell, Scotland. The role focuses on delivering exceptional customer care in a fast-paced automotive environment, managing service requests, and guiding customers through repair processes.

You will need a full UK driving licence and experience in motor service operations. We offer a competitive salary, OTE, pension, life assurance, and extensive holiday allowance.

Qualifications

• Recent/current customer service experience from hospitality, retail or contact centre environments is helpful.
• Must hold a full UK driving licence.

Responsibilities

• Provide estimates, bookings and scheduling of service/repair work.
• Advise a recommended course of action and accurately invoice for work carried out.
• Ensure customers are informed of available extras and value products.
• Be a main point of contact, offering support and guidance to customers and managing complaints.
• Collaborate with the aftersales team to ensure an efficient customer experience.
• Deputise for the Service Leader to maintain service delivery.

Skills

Customer service experience

Full UK driving licence

Organisation/admin skills

Upselling experience

Job description

Basic salary of £30,520 with an OTE of £43,662, pension, life assurance, 33 days holiday (including bank holidays), exclusive company discounts on used car purchases, leasing deals and aftersales services.

Are you a service advisor looking for a new and exciting challenge? Can you deliver outstanding customer care and satisfaction? Then look no further, this Senior Service Advisor role is just for you.

As a Senior Service Advisor, you will have a passion and love for customers and get a buzz from providing a great customer experience. Recent/current experience within a customer service role would be helpful, either from hospitality, retail or contact centre type environments.

It would be great if you had a passion for the automotive industry or just an interest in cars, from how great they look to what’s under the bonnet – we don’t mind!

As a Senior Service Advisor, it is essential that you hold a full UK drivers’ licence.

What does the role of Senior Service Advisor involve?

• Providing estimates, booking and scheduling service/repair work
• Advise a recommended course of action and accurately invoice for work carried out
• Ensure customers are fully informed of all available extras, accessories and value products
• Be a main point of contact and offering support and guidance to customers and managing customer complaints
• Work with the aftersales team providing coaching and support to ensure an efficient and seamless experience for our customers
• Deputise for the Service Leader

What do you need to succeed as a Senior Service Advisor?

• Previous / current Service Advisor experience from within the motor industry, knowledgeable of how the department can operate efficiently and effectively, supporting service advisors, training and upskilling
• Great organisation/admin skills and experience using computer systems
• Upselling experience as well as being comfortable in fast-paced environment
• Able to maintain customer service levels whilst meeting KPI’s and deadlines

What we can offer you:

• Enjoy 33 days annual leave (including bank holidays), giving you more time to relax, recharge, and do what you love
• Celebrate your special day with an extra day off on your birthday
• Our industry-leading Family Leave Policies ensure you’re supported when it matters most
• Access a new car through our Salary Sacrifice scheme and enjoy a smarter way to drive
• Take a paid day to volunteer and give back to a cause close to your heart
• We believe in recognising dedication and loyalty, that’s why we celebrate long service milestone anniversaries
• Unlock your potential with tailored training and endless career growth opportunities
• Commute for less with our cycle to work scheme
• Access high street discounts to make the everyday a little more rewarding
• Know someone perfect for Lithia UK? Earn rewards through our internal referral scheme

At Lithia UK, our growth is powered by our people:

As one of the largest automotive retailers globally, we’re passionate about transforming the future of personal transportation and setting new standards for exceptional customer experiences. Our values—Earn Customers for Life, Improve Constantly, Take Personal Ownership, and Have Fun!—fuel everything we do. Join us, and you’ll be part of a team that embraces innovation, champions personal growth, and celebrates success together. If you’re ready to make an impact in an environment that empowers you to drive change, we’d love to have you with us on this journey.

Lithia UK are an equal opportunities employer, and we are proud members of Automotive 30% Club, Diversity in Retail and Inclusive Companies. We welcome all applications regardless of age, race, religion, disability, gender or sexual identity, marital status, socio-economic background or Veteran status. We will also consider qualified applicants with prior criminal convictions, in accordance with the law.