Senior Auto Service Advisor: Growth, Perks & Customer Impact

Lithia; Motherwell; Vor Ort; GBP 27.000 - 34.000; Vollzeit

Benefits dieser Stelle

Pension

Life assurance

33 days holiday

Exclusive car purchase discounts

Leasing deals

Aftersales services discounts

Zusammenfassung

Lithia UK is recruiting a Senior Service Advisor in Motherwell, Scotland. The role focuses on delivering exceptional customer care in a fast-paced automotive environment, managing service requests, and guiding customers through repair processes.

You will need a full UK driving licence and experience in motor service operations. We offer a competitive salary, OTE, pension, life assurance, and extensive holiday allowance.

Qualifikationen

• Recent/current customer service experience from hospitality, retail or contact centre environments is helpful.
• Must hold a full UK driving licence.

Aufgaben

• Provide estimates, bookings and scheduling of service/repair work.
• Advise a recommended course of action and accurately invoice for work carried out.
• Ensure customers are informed of available extras and value products.
• Be a main point of contact, offering support and guidance to customers and managing complaints.
• Collaborate with the aftersales team to ensure an efficient customer experience.
• Deputise for the Service Leader to maintain service delivery.

Kenntnisse

Customer service experience

Full UK driving licence

Organisation/admin skills

Upselling experience

Jobbeschreibung

Lithia UK is recruiting a Senior Service Advisor in Motherwell, Scotland. The role focuses on delivering exceptional customer care in a fast-paced automotive environment, managing service requests, and guiding customers through repair processes.

You will need a full UK driving licence and experience in motor service operations. We offer a competitive salary, OTE, pension, life assurance, and extensive holiday allowance.