Automotive Service Advisor — Training & Growth

ACS Automotive Recruitment; Dormansland; On-site; GBP 31,000 - 33,000; Full time

Benefits offered by this job

Non-Certified: £31,307 Basic | £45,707

Certified: £32,529 Basic | £46,929

Monday to Friday, 8:00am - 6:00pm

1-hour lunch

1 in 3 Saturdays 8:00am - 2:00pm

Established Aftersales team

Full training to develop within the角色

Job summary

ACS Automotive Recruitment is assisting a busy main dealership to recruit a Service Advisor for their Aftersales team. This permanent, full-time role includes 8:00am–6:00pm Monday–Friday with a 1-hour lunch and 1 in 3 Saturdays.

The candidate will welcome customers, book vehicles, liaise with technicians, and keep customers informed throughout the service process. Previous experience is advantageous but not essential; attitude and customer focus matter most.

Qualifications

• Strong customer-facing experience and excellent communication skills.
• Able to stay organised in a busy environment with good attention to detail.
• Confident speaking with customers in person and on the telephone.

Responsibilities

• Welcome customers and provide a professional, friendly service.
• Book vehicles into the workshop and record customer requirements.
• Manage customer expectations throughout the service and repair process.
• Liaise with Technicians and the Aftersales team to ensure smooth service.
• Keep customers updated on progress and explain invoices on completion.
• Identify additional work and obtain authorisation from customers.

Skills

Customer service

Communication

Organisation

Face-to-face

Proactive attitude

Job description

ACS Automotive Recruitment is assisting a busy main dealership to recruit a Service Advisor for their Aftersales team. This permanent, full-time role includes 8:00am–6:00pm Monday–Friday with a 1-hour lunch and 1 in 3 Saturdays.

The candidate will welcome customers, book vehicles, liaise with technicians, and keep customers informed throughout the service process. Previous experience is advantageous but not essential; attitude and customer focus matter most.