Automotive Service Advisor | 24 Days Leave + Bonus

One to One personnel Limited; Basildon; On-site; GBP 23,000 - 32,000; Full time

Benefits offered by this job

24 days' annual leave

5% pension contribution

Private Medical Insurance

Bonus, incentives and commission

Life Assurance

Duvet Day

Monthly recognition awards

Job summary

One to One personnel Limited is seeking a Service Advisor in Farnborough to support a busy service operation. You will coordinate bookings, maintain customer records, and ensure smooth daily workflow within a collaborative team.

The ideal candidate will combine motor vehicle knowledge with strong communication and organisational skills to deliver outstanding customer service. A competitive salary, bonus, incentives and commission are on offer.

Qualifications

• Excellent organisational skills and customer-focused mindset.

Responsibilities

• Control and maximise service & repair bookings, interpreting customer requirements to ensure resources are available on schedule.
• Support and maintain customers' service schedules, MOT and Licence requirements.
• Audit job cards and service documentation for accuracy and adherence to procedures.
• Ensure Service / Inspection Documentation are completed and defects procedures followed.
• Assist in maintaining daily flow of quality job cards to Administration for costing/invoicing.
• Ensure Health & Safety standards are met at all times.
• Issue sublet order numbers to specialists and arrange such works.
• Respond to telephone and walk-in enquiries with appropriate salutation.
• Validate and update DMS marketing records or create new customer records.
• Raise job cards for each vehicle with complete supporting documentation.
• Promote other services and products to customers where appropriate.
• Liaise with service advisors, parts staff and workshop controller.

Skills

Excellent organisational skills

Technical awareness

Customer-focused

Team-player

Ability to work unsupervised

Ability to meet strict deadlines

Calm under pressure

Tools

DMS

Job description

One to One personnel Limited is seeking a Service Advisor in Farnborough to support a busy service operation. You will coordinate bookings, maintain customer records, and ensure smooth daily workflow within a collaborative team.

The ideal candidate will combine motor vehicle knowledge with strong communication and organisational skills to deliver outstanding customer service. A competitive salary, bonus, incentives and commission are on offer.