Automotive Service Advisor

Waylands; Oxford; On-site; GBP 31,000 - 36,000; Full time

Benefits offered by this job

31 days holiday

Pension scheme

Life insurance

Discounted parts & servicing

Training & progression

Job summary

Waylands Volvo Oxford is seeking a Service Advisor to act as the face of the dealership, greeting customers, taking in requests, and coordinating service and repair work. You will estimate costs, liaise with technicians, and manage appointments, ensuring smooth handoffs and timely updates throughout the service process.

Ideal candidates are active listeners with strong communication, a positive attitude, and a commitment to ownership and high standards.

Qualifications

• Active listening and excellent communication are essential.
• Positive attitude and ownership help deliver outstanding service.
• Experience in customer service is valued as a foundation for dealership work.
• Full UK driving licence is required to operate across customer interactions.

Responsibilities

• Greet customers and listen to their service needs.
• Schedule appointments and manage vehicle drop-offs/pick-ups.
• Estimate costs and conduct vehicle inspections in collaboration with technicians.
• Keep customers informed about vehicle status and repair timelines.
• Liaise with technicians to convey customer concerns accurately.

Skills

Active listening

Excellent communication

Positive attitude

Ownership

Customer service

Job description

Service Advisor

Waylands Volvo Oxford

Do you excel at customer service?

If so, you could be just who we, at Waylands Automotive, are looking for!

We’re currently looking for a Service Advisor for our Volvo dealership in Oxford.

Waylands is a successful and growing motor retail group, with 16 representation points across the Thames Valley and the M4 corridor, extending into South Wales.

This role is to act as the liaison between our customers and service technicians and be the face of the business when customers come in for service and repair. Your responsibilities will include greeting customers, listening to requests, scheduling appointments, estimating costs and conducting inspections. Our Service Advisors work with customers to understand their vehicle issues and problems, determining the repair timeline, and liaise with our technicians to convey the customers’ concerns with accurate repair descriptions.

Duties Will Include

• Communicating with customers regarding their vehicle needs.
• Maintaining positive relationships with customers to ensure repeat and return custom
• Using online bookings, phone calls, and in-person interactions, to schedule and book appointments, vehicle drop-offs, and vehicle pick-ups with customers, using our in-hours and manufacturer systems and processes.
• Keeping customers updated about the status of their vehicle through the workshop.
• Liaising with your technician colleagues about vehicle statuses and ensuring that vehicles will be ready for customer on time.

About You

• You’ll be an active listener and excellent communicator.
• You’ll adopt a positive attitude with all customers.
• You’ll take ownership of the role and make it your own.
• You’ll get job satisfaction from providing an outstanding service to our customers.
• You’ll be comfortable working to deadlines.
• You’ll have a full UK driving licence.
• If you have Service Advisor experience, that’s great, but we are happy to train anyone with some experience in customer service.

Salary, Hours And Benefits

• 8:00am-18:00pm Mon-Fri and Saturday 8:00am-13:00pm on a rota basis (45 hours pw).
• Basic salary of £31k plus department bonus.
• 31 days holiday per year (including Bank Holidays, some of which you will be required to cover)
• Benefits platform with employee support programme
• Discounted rates of vehicle parts and servicing
• Opportunities for training and career progression
• Contributory pensions scheme for eligible staff
• Life insurance 3x salary.

Why Waylands?

Waylands are an independent family-owned car dealer. Our company value “our people are at the heart of our success” was demonstrated recently when we won the AM Dealer Group of the Year award for the sixth-year running.

Our commitment to providing the highest quality service and the confidence and pride we have in our company are the reasons for our glowing reputation which we have earned through many years of hard work.

We like to grow our own talent. We love promoting people and offer a range of development and training. We recruit talent over experience.

We hire great people from a wide variety of backgrounds, because diverse views and ideas make our company stronger.