Automotive Service Administrator – Booking & Admin

DAF Dealer Network; Basingstoke; Hybrid; GBP 17,000 - 22,000; Full time

Benefits offered by this job

Employee Assistance

Mental Health First Aiders

Flu Jabs

Eye Test + Glasses

Employee Discounts

30 Days Holiday

Mortgage Advice

Pension Scheme

Salary Sacrifice

Staff Events

Free parking

Cycle To Work

Career Development

Star Awards

Job summary

Adams Morey Basingstoke (Whitney Road) is seeking a friendly, organised Service Administrator to support the busy service department. Based at Whitney Road, you will also provide cover at the Bell Road site as required, ensuring smooth day-to-day operations in a busy workshop environment.

You will handle service bookings, maintain customer and vehicle records, prepare documentation, liaise with customers and suppliers, and support the service advisors.

Qualifications

• Previous admin experience in service or automotive environment.
• Excellent organisational skills and attention to detail.
• Strong communication and customer service abilities.
• Proficient with IT systems and MS Office.
• Able to multitask and prioritise workload.

Responsibilities

• Provide general administrative support to the service department.
• Assist with service bookings and maintaining accurate customer and vehicle records.
• Prepare and process service and repair documentation.
• Support Service Advisors and the wider workshop team with day-to-day administration.
• Process job cards, invoices and other relevant paperwork accurately.
• Assist with vehicle collections and handovers where required.
• Maintain accurate records and ensure all documentation is completed and filed correctly.
• Liaise with customers, suppliers and internal departments as required.
• Assist with warranty and service-related administration.
• Respond to customer and internal enquiries in a professional and timely manner.

Skills

Administrative experience

Organised

Attention to detail

Customer service

Multitask

Flexibility

Tools

Microsoft Office

IT systems

Job description

Adams Morey Basingstoke (Whitney Road) is seeking a friendly, organised Service Administrator to support the busy service department. Based at Whitney Road, you will also provide cover at the Bell Road site as required, ensuring smooth day-to-day operations in a busy workshop environment.

You will handle service bookings, maintain customer and vehicle records, prepare documentation, liaise with customers and suppliers, and support the service advisors.