Automotive Service Admin & Scheduling Coordinator

Confidential; Cardiff; Sur place; GBP 22 000 - 28 000; Plein temps

Résumé du poste

Confidential in Cardiff is seeking a Service Administrator to join their busy service department. You will oversee processing and invoicing workshop jobs, keep customers informed, and ensure accurate, timely paperwork and billing.

Reporting to the Branch Manager, this role suits someone with strong administration skills, excellent customer service, and the ability to coordinate with technicians, service teams and external suppliers in a fast-paced automotive environment.

Qualifications

• Previous administration experience within a busy service, automotive or customer-focused environment.
• Excellent customer service and communication skills.
• Strong organisational and time management abilities.
• Ability to build and maintain positive relationships with both customers and colleagues.
• Confident working under pressure and managing multiple tasks simultaneously.
• Good IT skills with experience using Microsoft Office packages.
• Self-motivated with the ability to work independently and as part of a team.

Responsabilités

• Processing and invoicing completed workshop jobs on a daily basis.
• Auditing job cards and associated paperwork to ensure accuracy and compliance.
• Acting as the primary point of contact for customers throughout the service and repair process.
• Handling telephone and face-to-face enquiries in a professional and friendly manner.
• Confirming payment responsibility for repairs including retail, warranty and contract work.
• Carrying out customer account checks and obtaining purchase order numbers where required.
• Planning and coordinating MOT bookings whilst liaising with customers and relevant authorities.
• Managing customer defect reporting procedures.
• Arranging sublet work with external suppliers and specialist contractors.
• Planning and maintaining workshop schedules and diary management.
• Supporting the service desk during busy periods and holiday cover.
• Conducting follow-up customer service calls.
• Maintaining high dealership operating standards and contributing to customer satisfaction targets.

Connaissances

Administration experience

Customer service

Organisational skills

Time management

IT skills

Microsoft Office

Teamwork

Description du poste

Confidential in Cardiff is seeking a Service Administrator to join their busy service department. You will oversee processing and invoicing workshop jobs, keep customers informed, and ensure accurate, timely paperwork and billing.

Reporting to the Branch Manager, this role suits someone with strong administration skills, excellent customer service, and the ability to coordinate with technicians, service teams and external suppliers in a fast-paced automotive environment.