Service Administrator - Basingstoke
DAF Dealer Network
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Benefits offered by this job
Job summary
Adams Morey Basingstoke (Whitney Road) is seeking a friendly, organised Service Administrator to support the busy service department. Based at Whitney Road, you will also provide cover at the Bell Road site as required, ensuring smooth day-to-day operations in a busy workshop environment.
You will handle service bookings, maintain customer and vehicle records, prepare documentation, liaise with customers and suppliers, and support the service advisors.
Qualifications
- Previous admin experience in service or automotive environment.
- Excellent organisational skills and attention to detail.
- Strong communication and customer service abilities.
- Proficient with IT systems and MS Office.
- Able to multitask and prioritise workload.
Responsibilities
- Provide general administrative support to the service department.
- Assist with service bookings and maintaining accurate customer and vehicle records.
- Prepare and process service and repair documentation.
- Support Service Advisors and the wider workshop team with day-to-day administration.
- Process job cards, invoices and other relevant paperwork accurately.
- Assist with vehicle collections and handovers where required.
- Maintain accurate records and ensure all documentation is completed and filed correctly.
- Liaise with customers, suppliers and internal departments as required.
- Assist with warranty and service-related administration.
- Respond to customer and internal enquiries in a professional and timely manner.
Skills
Tools
Job description
Adams Morey Basingstoke (Whitney Road) is looking for a friendly, organised and detail-focused Service Administrator to join our busy service department.
The role will be primarily based at our Whitney Road site, with the successful candidate also required to provide cover at our Bell Road site as and when required.
As a Service Administrator, you will play an important role in supporting the day-to-day running of the service department, ensuring administration is completed accurately and efficiently and that our customers receive a professional service.
This is a great opportunity for someone who enjoys working in a busy environment, is highly organised and has excellent attention to detail.
Other duties may be required of the post holder in addition to those listed above and below, to ensure that the requirements of the business are met at all times.
Working Hours: Monday to Friday 8.00 am to 5.00 pm, i.e. 40 hours per week, 1 hour lunch break (unpaid).
Salary: £14.00 per hour
Key Responsibilities:
- Provide general administrative support to the service department.
- Assist with service bookings and maintaining accurate customer and vehicle records.
- Prepare and process service and repair documentation.
- Support Service Advisors and the wider workshop team with day-to-day administration.
- Process job cards, invoices and other relevant paperwork accurately.
- Assist with vehicle collections and handovers where required.
- Maintain accurate records and ensure all documentation is completed and filed correctly.
- Liaise with customers, suppliers and internal departments as required.
- Assist with warranty and service-related administration.
- Respond to customer and internal enquiries in a professional and timely manner.
- Provide administrative cover at our Bell Road site as and when required.
- Ensure outstanding administration is followed up and completed within required timescales.
- Work in line with company policies, procedures and health and safety requirements.
- Carry out any other duties that may be required to meet the needs of the business.
Ideally, we are looking for:
- Previous experience in an administrative role, ideally within a service, automotive or commercial vehicle environment.
- Excellent organisational skills and strong attention to detail.
- Good communication and customer service skills.
- Confident using IT systems and Microsoft Office.
- Ability to manage multiple tasks and prioritise workload effectively.
- A reliable and flexible approach to work, including the ability to provide cover at our Bell Road site when required.
- Ability to work both independently and as part of a team.
- A positive and professional approach to customer service.
In return we’ll offer:
- Employee Assistance Program
- Mental Health First Aiders within the business
- Free Flu jabs if you are ineligible through the NHS
- Free eye test plus £70 contribution towards glasses for display screen users
- Employee Discounts On A Range Of Products And Services Including Holidays, Days Out And Supermarket Shops
- 30 days holiday including Bank Holidays rising by 1 day every 5 years capped at 33
- Free Independent mortgage advice service
- Pension Scheme
- Salary Sacrifice(if eligible)
- Staff Events
- Free parking
- Cycle To Work Scheme
- Career development pathways and training
- Quarterly Star Awards
Who we are:
Adams Morey is a part of the Greenhous Group which holds a position as one of the leading independent commercial enterprises in the UK. With 21 sites across the UK, Greenhous are one of the largest group across the network.
Adams Morey itself was launched in 1973 and has successfully built an extensive customer base in the truck and van marketplace along the south coast. With its company headquarters in Southampton, we are the main DAF truck dealers in the area offering sales, parts and servicing.
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