Service Administrator - Front Desk & Bookings

Mulberry Recruitment; Aldershot; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

No weekend or Bank Holiday work

22 days paid holiday

Company pension scheme

Friendly and professional environment

Job summary

Mulberry Recruitment is seeking a Service Administrator in Aldershot to manage front-of-house reception, answer inquiries, and handle bookings for MOTs, servicing, and repairs. You will support workshop operations and day-to-day administration in a busy environment.

Responsibilities include processing invoices, using Autowork and Motasoft VGM, and maintaining records for vehicles, parts, and credit accounts. UK driving licence is required.

Qualifications

• Previous experience in service administration, vehicle reception, customer service, or a similar role is advantageous.
• Excellent customer service and communication skills.
• Highly organised with strong attention to detail.
• Confident managing multiple tasks in a busy environment.
• Professional and confident when dealing with customers face-to-face and over the telephone.
• Good IT and administration skills.
• Experience with Autowork, Motasoft VGM or Xero would be advantageous.
• Full UK driving licence valid for use in the UK and Ireland.
• If not an EU citizen, a valid UK working permit will be required.

Responsibilities

• Meet and greet customers and provide a friendly front-of-house service.
• Answer calls, respond to enquiries and follow up with customers.
• Book MOTs, servicing and repair work, ensuring all customer and vehicle details are accurate.
• Manage workshop bookings and capacity using the T-Card system.
• Complete job templates and bookings using Autowork.
• Order service parts and check oil requirements ahead of scheduled work.
• Use Autowork Online and Motasoft VGM to check customer records, MOT expiry dates, and outstanding work.
• Assist with vehicle drop-offs, collections, and loan vehicle administration.
• Produce invoices and process customer payments.
• Complete Payment Assist applications and liaise with customers and providers where required.
• Maintain accurate vehicle key records and ensure keys are stored correctly.
• Keep Work in Progress records up to date and liaise with technicians regarding parts, equipment, and delays.
• Manage customer parking and parts returns.
• Contact customers for additional work authorisation and keep them updated on timescales and parts availability.
• Support customer credit accounts, chase outstanding invoices and maintain accurate cash records.
• Process and scan invoices into Xero and ensure parts credits are correctly recorded.

Skills

Customer service

Communication

Organised

Front desk

Autowork

Motasoft VGM

Xero

UK Driving Licence

Multitasking

Teamwork

Education

Full UK driving licence

Tools

Autowork

Motasoft VGM

Xero

Job description

Mulberry Recruitment is seeking a Service Administrator in Aldershot to manage front-of-house reception, answer inquiries, and handle bookings for MOTs, servicing, and repairs. You will support workshop operations and day-to-day administration in a busy environment.

Responsibilities include processing invoices, using Autowork and Motasoft VGM, and maintaining records for vehicles, parts, and credit accounts. UK driving licence is required.