Service Administrator - Andover

HGVTraders LTD.; Andover; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Employee Assistance Program

Mental Health First Aiders

Free Flu jabs

Free eye test and £70 for glasses

Employee Discounts

30 days holiday + 1 day every 5 years

Pension Scheme

Salary Sacrifice

Staff Events

Free parking

Cycle To Work Scheme

Career development

Quarterly Star Awards

Job summary

Adams Morey in Andover is seeking a friendly and organised Service Administrator to join our team at the new Andover site. You will support the service department with paperwork, records and customer information, working closely with Service Advisors and the workshop team to ensure smooth daily operations.

This role offers Monday–Friday hours and a salary of £28,000 per annum, with a focus on accurate record-keeping, customer service and efficient administration across the service desk.

Qualifications

• Previous experience in an administrative role, ideally within automotive or commercial vehicle environment.
• Excellent organisational skills and strong attention to detail.
• Good communication and customer service skills.
• Confident using IT systems and Microsoft Office.
• Accurate data entry and record-keeping.
• Ability to manage multiple tasks and prioritise workload.
• Proactive and able to work independently or as part of a team.
• Reliable and professional approach; service department experience advantageous.

Responsibilities

• Provide general administrative support to the service department.
• Process and maintain service and repair documentation accurately.
• Assist with preparing job cards, invoices and other relevant paperwork.
• Maintain accurate customer and vehicle records, ensuring information is kept up to date.
• Support Service Advisors and the workshop team with day-to-day administrative tasks.
• Assist with service bookings and updating internal systems.
• Ensure all paperwork is completed and processed within required timescales.
• Liaise with customers, suppliers and internal departments as required.
• Assist with warranty and service-related administration where necessary.
• Respond to telephone and email enquiries in a professional and timely manner.
• Monitor outstanding paperwork and follow up on any missing information.
• Help ensure the service department runs efficiently by providing reliable administrative support.
• Maintain organised filing systems and ensure records are stored correctly.
• Carry out any other duties that may be required to meet the needs of the business.

Skills

Excellent organisational

Attention to detail

Good communication

Microsoft Office

Accurate data entry

Multitasking

Independent & team player

Tools

Microsoft Office

Job description

Service Administrator - Andover

Adams Morey is looking for a friendly, organised and detail-focused Service Administrator to join our team at our new Andover site.

As a Service Administrator, you will play an important role in supporting the day-to-day administration of the service department, helping to ensure that all paperwork, records and customer information are maintained accurately and efficiently. You will work closely with the Service Advisors, workshop team and wider dealership to support the smooth running of daily operations.

This is an exciting opportunity to join us at our new Andover site and become part of an established commercial vehicle dealership, where you can make a positive contribution to the team and deliver excellent service.

Other duties may be required of the post holder in addition to those listed above and below, to ensure that the requirements of the business are met at all times.

Working Hours: Monday to Friday 8.00 am to 4.30 pm with 30 minutes lunch break (unpaid) or 8.00 am top 5.00 pm with 1 hour lunch break (unpaid), i.e. 40 hours per week.

Salary: £28,000 per annum

Key Responsibilities:

• Provide general administrative support to the service department.

• Process and maintain service and repair documentation accurately.

• Assist with preparing job cards, invoices and other relevant paperwork.

• Maintain accurate customer and vehicle records, ensuring information is kept up to date.

• Support Service Advisors and the workshop team with day-to-day administrative tasks.

• Assist with service bookings and updating internal systems.

• Ensure all paperwork is completed and processed within required timescales.

• Liaise with customers, suppliers and internal departments as required.

• Assist with warranty and service-related administration where necessary.

• Respond to telephone and email enquiries in a professional and timely manner.

• Monitor outstanding paperwork and follow up on any missing information.

• Help ensure the service department runs efficiently by providing reliable administrative support.

• Maintain organised filing systems and ensure records are stored correctly.

• Carry out any other duties that may be required to meet the needs of the business.

Ideally, we are looking for:

• Previous experience in an administrative role, ideally within an automotive or commercial vehicle environment.

• Excellent organisational skills and strong attention to detail.

• Good communication and customer service skills.

• Confident using IT systems and Microsoft Office.

• Accurate data entry skills and the ability to maintain records.

• Ability to manage multiple tasks and prioritise workload effectively.

• A proactive approach with the ability to work independently and as part of a team.

• A reliable, flexible and professional approach to work.

• Previous experience within a service department or workshop environment would be advantageous.

In return we’ll offer:

• Employee Assistance Program

• Mental Health First Aiders within the business

• Free Flu jabs if you are ineligible through the NHS

• Free eye test plus £70 contribution towards glasses for display screen users

• Employee Discounts On A Range Of Products And Services Including Holidays, Days Out And Supermarket Shops

• 30 days holiday including Bank Holidays rising by 1 day every 5 years capped at 33

• Free Independent mortgage advice service

• Pension Scheme

• Salary Sacrifice(if eligible)

• Staff Events

• Free parking

• Cycle To Work Scheme

• Competitive Salaries

• Career development pathways and training

• Quarterly Star Awards