Automotive Retention & Loyalty Specialist

Group 1 Automotive, Inc.; Reading; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

33 days annual leave

Exclusive retail discounts

Pension scheme

Flexible working options

Volunteer day

Cycle-to-work scheme

Wellbeing support

Share purchase plan

Job summary

Group 1 Automotive in Reading is seeking a Retention Specialist to deliver outstanding and trusted customer experiences. You’ll contact customers by telephone and email to review current finance agreements and expand service plan adoption.

Working with a global automotive group, you’ll benefit from generous benefits, flexible working options, a pension, volunteering days, and ongoing training as you help grow loyalty across BMW Reading.

Qualifications

• Previous experience in a sales or customer service role, demonstrating the ability to achieve targets and build relationships
• Ability to deliver first-class customer service with energy and enthusiasm
• A genuine interest in helping customers and contributing to the team’s success
• Strong organisational skills with the ability to meet deadlines, with excellent attention to detail
• Exceptional listening and communication skills, focused on understanding customer needs
• Must hold a valid UK driving licence

Responsibilities

• Contacting customers by telephone inbound/outbound, and by email to review current finance agreements
• Maintaining a high level of finance product knowledge
• Focusing on achieving a high retention
• Providing exceptional customer service that leads to customer loyalty and referrals
• Maintaining good housekeeping standards, accurate customer records and orderly administration of your work
• Support our One Customer journey by working alongside our Aftersales team, selling Service Plans and liaising for a great customer experience

Skills

Sales experience

Customer service

Relationship building

Organisational skills

Listening skills

Communication skills

UK driving licence

Job description

Group 1 Automotive in Reading is seeking a Retention Specialist to deliver outstanding and trusted customer experiences. You’ll contact customers by telephone and email to review current finance agreements and expand service plan adoption.

Working with a global automotive group, you’ll benefit from generous benefits, flexible working options, a pension, volunteering days, and ongoing training as you help grow loyalty across BMW Reading.