Retention Specialist

Group 1 Automotive, Inc.; Reading; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

33 days annual leave

Exclusive retail discounts

Pension scheme

Flexible working options

Volunteer day

Cycle-to-work scheme

Wellbeing support

Share purchase plan

Job summary

Group 1 Automotive in Reading is seeking a Retention Specialist to deliver outstanding and trusted customer experiences. You’ll contact customers by telephone and email to review current finance agreements and expand service plan adoption.

Working with a global automotive group, you’ll benefit from generous benefits, flexible working options, a pension, volunteering days, and ongoing training as you help grow loyalty across BMW Reading.

Qualifications

• Previous experience in a sales or customer service role, demonstrating the ability to achieve targets and build relationships
• Ability to deliver first-class customer service with energy and enthusiasm
• A genuine interest in helping customers and contributing to the team’s success
• Strong organisational skills with the ability to meet deadlines, with excellent attention to detail
• Exceptional listening and communication skills, focused on understanding customer needs
• Must hold a valid UK driving licence

Responsibilities

• Contacting customers by telephone inbound/outbound, and by email to review current finance agreements
• Maintaining a high level of finance product knowledge
• Focusing on achieving a high retention
• Providing exceptional customer service that leads to customer loyalty and referrals
• Maintaining good housekeeping standards, accurate customer records and orderly administration of your work
• Support our One Customer journey by working alongside our Aftersales team, selling Service Plans and liaising for a great customer experience

Skills

Sales experience

Customer service

Relationship building

Organisational skills

Listening skills

Communication skills

UK driving licence

Job description

Retention Specialist - BMW Reading

Fun, exciting, rewarding work. Join us for the ride

Working with world-class brands as a Sales Loyalty Executive you’ll have the drive to deliver outstanding and trusted experiences for our customers.

As part of a successful, global automotive group, you’ll broaden your experience across both sites and brands. And with the right support from us, you’ll be able to progress as high as you can aim.

What we can offer you

• Enjoy 33 days of annual leave(including bank holidays) to rest and recharge
• Save money every day withour exclusive retail discounts
• Drive a great dealwith discounts on new and used cars, plus servicing offers
• Plan for the years ahead with our company pension scheme
• Balance home and workwith our industry-leading family-friendly policies designed to help you spend more time with the people that matter
• Commute for lesswith our cycle-to-work scheme
• Prioritise your wellbeingwith dedicated support for you and your family
• 24/7 access to healthcare professionals, ensuring you get the expert advice you need quickly and easily
• Make a differencewith a paid day to volunteer in your community
• Invest in your futurewith our company share purchase plan
• Earn financial rewardswhen you refer a friend to join the team
• Keep learning and growing with our training and development opportunities for everyone.
• Life assurancewith the option to increase cover
• We’re open toflexible workingoptions – just ask

What you’ll do day to day

• Contacting customers by telephone inbound/outbound, and by email to review current finance agreements
• Maintaining a high level of finance product knowledge
• Focusing on achieving a high retention
• Providing exceptional customer service that leads to customer loyalty and referrals
• Maintaining good housekeeping standards, accurate customer records and orderly administration of your work
• Support our One Customer journey by working alongside our Aftersales team, selling Service Plans and liaising for a great customer experience

Helpful skills and qualifications

Don’t worry about ticking off every single skill here − if you care about delivering great experiences as much as we do, we want to hear from you.

• Previous experience in a sales or customer service role, demonstrating the ability to achieve targets and build relationships
• Ability to deliver first-class customer service with energy and enthusiasm
• A genuine interest in helping customers and contributing to the team’s success
• Strong organisational skills with the ability to meet deadlines, with excellent attention to detail
• Exceptional listening and communication skills, focused on understanding customer needs
• Must hold a valid UK driving licence

We value diversity and believe it strengthens our team.

Be part of something big

Group 1 Automotive is on an exciting growth journey. We are home to over 7000 colleagues dedicated to providing exceptional customer service, with 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail.

But you don’t need to love cars to work with us - just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people.

Our Values

At Group 1 Automotive we pride ourselves on our five core values that are incorporated in all we that do.

Respect - Integrity - Transparency - Teamwork – Professionalism

These are the principles that every member of our team lives by, whether that be business functions, customer interactions, how we interact with the local community and even how we view each other in the team.