Loyalty Manager: Finance Renewals & Retention

Citygate; High Wycombe; On-site; GBP 32,000 - 46,000; Full time

Benefits offered by this job

Training academy access

National Learning Centre access

EV Training levels 1-4

Career progression opportunities

High street discounts

Wellbeing portal

Employee assistance programme

Purchase, service and parts discounts

Employee referral scheme

Pension, life assurance, holidays

Job summary

Citygate Automotive Limited is seeking a Loyalty Manager to drive customer retention through proactive management of finance renewals and exceptional service throughout the ownership journey. You will collaborate with the Sales Management team to engage customers nearing the end of their finance agreements and explore renewal options while ensuring a seamless renewal process.

You will also oversee loyalty programme communications, finance offers, and upcoming vehicle opportunities, building

Qualifications

• Strong background in vehicle sales
• Proven ability to build customer relationships
• Ability to identify sales opportunities and deliver an exceptional customer experience

Responsibilities

• Manage finance renewal customer base and discuss renewal options
• Build relationships with existing customers to maximise retention
• Review renewal performance with Head of Sales and present insights
• Liaise with customers on loyalty programmes and finance offers
• Identify and create sales opportunities by booking appointments and supporting renewals
• Monitor CXM performance and help meet scorecard targets
• Maintain accurate renewal records in the CRM system
• Deliver a professional customer-focused renewal journey

Skills

Customer relationships

Sales opportunities

Customer experience

Job description

Citygate Automotive Limited is seeking a Loyalty Manager to drive customer retention through proactive management of finance renewals and exceptional service throughout the ownership journey. You will collaborate with the Sales Management team to engage customers nearing the end of their finance agreements and explore renewal options while ensuring a seamless renewal process.

You will also oversee loyalty programme communications, finance offers, and upcoming vehicle opportunities, building