Customer Loyalty & Finance Renewal Manager

Citygate Automotive Limited; Slough; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

In-house training academy

Volkswagen National Learning Centre

EV Training levels 1-4

Career progression across brands

Employee discounts

Wellbeing portal

Employee assistance programme

Pension and life assurance

Cycle to work scheme

Job summary

Citygate Automotive Limited is seeking a Loyalty Manager to drive customer retention and renewals across our range of vehicles. You will proactively engage customers nearing the end of their finance agreements and explore options to retain them with a seamless renewal experience.

You will work closely with the Sales Management team to monitor performance, optimize loyalty programmes, and maintain accurate CRM records to support long-term loyalty and repeat business.

Qualifications

• Demonstrated experience in vehicle sales and aftercare.
• Strong ability to build and maintain customer relationships.
• Proven track record of identifying sales opportunities and driving renewals.
• Commitment to delivering an outstanding customer experience throughout ownership.
• Excellent communication and listening skills.

Responsibilities

• Manage loyalty and renewal processes with customers approaching end of finance terms.
• Collaborate with Sales Management to maximize retention and renewals.
• Maintain accurate renewal activity and customer records in CRM.
• Support loyalty programmes and finance offers to drive revenue and retention.
• Provide professional, customer-focused experiences throughout the renewal journey.

Skills

Vehicle sales background

Customer relationship building

Opportunity identification

Customer experience delivery

Communication skills

Job description

Citygate Automotive Limited is seeking a Loyalty Manager to drive customer retention and renewals across our range of vehicles. You will proactively engage customers nearing the end of their finance agreements and explore options to retain them with a seamless renewal experience.

You will work closely with the Sales Management team to monitor performance, optimize loyalty programmes, and maintain accurate CRM records to support long-term loyalty and repeat business.