Service Receptionist (Automotive)

Confidential; Portsmouth; Presencial; GBP 28.000 - 32.000; Tempo integral

Benefícios oferecidos por esta vaga

28 days leave + bank holidays

Enhanced annual leave with length of服务

NEST Pension Scheme

Training and development opportunities

Benefits after 12 months

Resumo da vaga

Amour Recruitment is recruiting for a Customer Service Receptionist for our client in Portsmouth. You will be the first point of contact, coordinating bookings and ensuring a first-class customer experience throughout repair and servicing processes.

The role suits someone with automotive experience and a proactive, organised approach. Hours are 8:00am–6:00pm, with every third Saturday, salary £28,000–£32,000 DOE, plus benefits.

Qualificações

• Experience in automotive service, reception or dealership environment.
• Excellent customer service and communication skills.
• Professional and confident telephone manner.
• Good IT skills and ability to learn new systems quickly.
• Strong organisational skills with attention to detail.
• Ability to prioritise workload and stay calm in a busy environment.
• Proactive and positive approach to work.
• Desire to build a long-term career within the automotive sector.

Responsabilidades

• Greet customers in person, by phone and email.
• Manage service bookings, servicing, MOT and tachograph appointments.
• Coordinate vehicle breakdowns and update customers throughout the process.
• Maintain electronic job cards and workshop systems.
• Liaise with workshop teams to monitor progress and communicate updates.
• Prepare estimates and ensure completed work is ready for invoicing.
• Process completed jobs and forward documents for payment.
• Allocate parts and consumables to relevant jobs.
• Monitor courtesy vehicles and company vehicle usage.
• Provide administrative support to workshop, service and parts.
• Support customer retention through excellent service and communication.

Conhecimentos

Customer service

Communication

Telephone manner

IT skills

Organisational skills

Prioritisation

Proactivity

Descrição da vaga

Amour Recruitment are pleased to be recruiting for an experienced Customer Service Receptionist on behalf of our client based in Portsmouth. This is an exciting opportunity to join a well-established, family-run business specialising in the repair and maintenance of commercial vehicles and trailers. Working as part of a busy depot team, you'll be the first point of contact for customers, supporting workshop operations, coordinating service bookings and ensuring a first-class customer experience throughout every stage of the repair and servicing process. This is a varied and fast-paced role that would suit someone who thrives in a customer-facing environment, enjoys multitasking and takes pride in keeping things organised and running smoothly. Full training will be provided on company systems and processes.

Responsibilities

• Meeting and greeting customers in person, by telephone and email.
• Managing service bookings, scheduled servicing, MOT and tachograph appointments.
• Coordinating vehicle breakdowns and keeping customers updated throughout the process.
• Maintaining electronic job cards and workshop management systems.
• Liaising closely with workshop teams to monitor progress and communicate updates.
• Obtaining customer authorisations, preparing estimates and ensuring completed work is ready for invoicing.
• Processing completed jobs and forwarding documentation for payment.
• Receiving and allocating parts and consumables to relevant jobs.
• Monitoring courtesy vehicles and company vehicle usage.
• Providing administrative support to the workshop, service and parts departments.
• Supporting customer retention through excellent service and communication.

Requirements

• Minimum 2 years' experience within the automotive industry.
• Previous experience within a service, reception or dealership environment.
• Excellent customer service and communication skills.
• Professional and confident telephone manner.
• Good IT skills and ability to learn new systems quickly.
• Strong organisational skills with excellent attention to detail.
• Ability to prioritise workload and remain calm in a busy environment.
• Proactive and positive approach to work.
• A genuine desire to build a long-term career within the automotive sector.

Hours: Monday to Friday, 8:00am - 6:00pm (30-minute unpaid lunch break)
Every third Saturday, 8:00am - 12:00pm
Flexible start and finish times may be considered. Salary: £28,000 to £32,000 DOE

Benefits

• 28 days annual leave including bank holidays.
• Enhanced annual leave with length of service.
• NEST Pension Scheme.
• Ongoing training and development opportunities.
• Additional benefits available after 12 months' service, subject to eligibility.