Automotive Finance: Customer Experience Advisor (Onsite)

Arvato Limited; Datchet; Presencial; GBP 25.000 - 31.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

25 days annual leave (Plus 3 public/b

Life insurance and pension

Staff discounts

Employee assistance programme

Shuttle bus service

Monthly awards

On-site gym and facilities

Breakfast Club

Descripción de la vacante

Arvato Limited in Datchet (SL3 9LL) is seeking a Customer Service Advisor to support customers through their contract lifecycle within a regulated automotive financial services operation. You will handle queries related to financial agreements with accuracy, empathy and a focus on compliant, high‑quality service.

The role is onsite with a three‑week rotating shift pattern (8am–8pm weekdays, extended hours on weekends during peak periods). Attendance is required for month‑end activities.

Formación

• Pre-employment credit checks will be undertaken.
• Right to work in the UK required.
• Experience in customer service within a regulated environment is desirable.

Responsabilidades

• Deliver an outstanding customer experience with accurate administration.
• Support customers with financial settlements and contract changes within a regulated framework.
• Respond to queries and provide clear guidance while maintaining compliance.
• Collaborate with colleagues to resolve customer issues promptly and fairly.
• Maintain accurate records and follow processes to ensure first-time right outcomes.

Conocimientos

Communication

Customer focus

Ownership

Problem solving

Adaptability

Attention to detail

Digital confidence

Resilience

Teamwork

Herramientas

Outlook

CRM

Internal portals

Descripción del empleo

Arvato Limited in Datchet (SL3 9LL) is seeking a Customer Service Advisor to support customers through their contract lifecycle within a regulated automotive financial services operation. You will handle queries related to financial agreements with accuracy, empathy and a focus on compliant, high‑quality service.

The role is onsite with a three‑week rotating shift pattern (8am–8pm weekdays, extended hours on weekends during peak periods). Attendance is required for month‑end activities.