Automotive Customer Resolutions Specialist (Hybrid)

Arvato Limited; Datchet; Hybrid; GBP 27,000 - 33,000; Full time

Benefits offered by this job

25 days annual leave (Pro Rata)

Excellent on-the-job training

Life insurance and company pension

Staff discounts at various retailers

Employee assistance programme

Shuttle bus to Datchet office

Monthly awards

Great team environment

Datchet office with on-site gym

Breakfast Club

Job summary

Arvato Limited in Datchet is seeking a Customer Resolutions Advisor to own cases from initial contact to resolution. The role requires strong communication, attention to detail, and the ability to work across internal teams and the client to deliver fair outcomes.

You’ll join a team focused on customer experience in the automotive sector, with comprehensive training and development to support career growth. Hybrid work with on-site presence is required.

Qualifications

• Experience in a complaints-handling role is essential.
• Demonstrates passion for delivering excellent customer service and fair outcomes.
• Strong investigative skills and ability to follow processes to reach well-reasoned outcomes.

Responsibilities

• Receive inbound calls from customers and clients.
• Take ownership of customer complaints and resolve in line with SLAs.
• Ensure the highest level of service is consistently delivered.
• Manage workload and achieve personal KPIs.
• Handle outbound email correspondence professionally.
• Follow policies relating to goodwill gestures.
• Deliver good outcomes to customers.
• Maintain punctuality and timekeeping to support operations.

Skills

Strong communication

Attention to detail

Commercial awareness

Customer service

Complaint handling

Tools

Outlook

Customer databases

Internal portals

Job description

Arvato Limited in Datchet is seeking a Customer Resolutions Advisor to own cases from initial contact to resolution. The role requires strong communication, attention to detail, and the ability to work across internal teams and the client to deliver fair outcomes.

You’ll join a team focused on customer experience in the automotive sector, with comprehensive training and development to support career growth. Hybrid work with on-site presence is required.