Automotive Customer Service Advisor | Training & Benefits

TrustFord; West Midlands; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

33 days holiday

Bonus payments

Pension Scheme & Life Assurance

Ford Privilege vehicle purchase scheme

Discount on Service, Bodyshop and Part

Cycle to work scheme

Perks at Work discount site

Residential induction academy

Job summary

TrustFord is recruiting a Customer Service Advisor for a full-time, on-site role in the West Midlands. The position offers a competitive salary, structured training, and a comprehensive benefits package including a 33-day holiday, pension and life assurance.

You will handle customer interactions, work to deadlines, and contribute to the sales/service environment, with induction at a residential academy and opportunities for progression within a supportive network.

Qualifications

• Excellent communication skills and experience in selling/customer service environments.
• Ability to work to deadlines and handle sensitive information.
• Drive, commitment and enthusiasm with willingness to contribute to the team and customers.

Responsibilities

• Provide high-quality customer service and support to customers.
• Work to deadlines while maintaining confidentiality of information.
• Contribute to a positive team atmosphere and support colleagues.

Skills

Customer service

Communication skills

Deadline driven

Team player

Tools

Kerridge/Keyloop

Job description

TrustFord is recruiting a Customer Service Advisor for a full-time, on-site role in the West Midlands. The position offers a competitive salary, structured training, and a comprehensive benefits package including a 33-day holiday, pension and life assurance.

You will handle customer interactions, work to deadlines, and contribute to the sales/service environment, with induction at a residential academy and opportunities for progression within a supportive network.