Customer Service Advisor

TrustFord; Antrim and Newtownabbey District; On-site; GBP 20,000 - 26,000; Full time

Benefits offered by this job

Residential induction academy

Performance-related bonus

33 days holiday

Pension Scheme & Life Assurance

Ford Privilege vehicle purchase scheme

Discount on Service, Bodyshop and Part

Cycle to work scheme

Perks at Work discounts

Job summary

TrustFord in the United Kingdom is seeking a Customer Service Advisor who can work to deadlines and handle confidential information, with excellent communication skills and experience in a selling/customer service environment.

Join our friendly local team and benefit from a comprehensive training programme (including a week at our residential induction academy) to a performance-related bonus, 33 days' holiday, and other great benefits.

Qualifications

• Experience in a selling/customer service environment.
• Ability to work to deadlines and handle confidential information.
• Proven drive, commitment and enthusiasm.
• Experience as a Service Advisor and in motor trade dealership.

Responsibilities

• Provide excellent customer service and handle enquiries.
• Support customers through service processes and bookings.
• Work as part of a team to meet targets.

Skills

Customer service

Communication

Sales experience

Team player

Dealership experience

Job description

We enjoy working together and can always rely on each other’s support.

We like the people we work with and respect how good they are at their jobs. We’re all part of a big network with lots of opportunity, but each location also has its own thriving family, built on co-operation and openness. You’ll be part of a great team who will always support you, and make sure you feel fully informed about the direction of the business and your role in it.

We are looking for a Customer Service Advisor who has the ability to work to deadlines and handle sensitive and confidential information. You'll have excellent communication skills and experience in a selling/customer service environment. In addition to a strong people background we are looking for applicants who can demonstrate drive, commitment and enthusiasm along with willingness to contribute to your team and more importantly your customers.

Join our friendly local team, and you'll soon discover that we'll invest both in our business and in you. From a comprehensive training and development programme (including a week at our residential induction academy) to a performance-related bonus, 33 days' holiday, and other great benefits we'll give you the rewards you deserve.

• Are you a team player?
• Do you have previous experience as a Service Advisor?
• Have you previously worked within a Motor Trade franchise dealership?

Together with our generous rewards and structured approach to training and development, we offer real job security and every opportunity to progress.

In addition to receiving a competitive salary, for the right candidate this position will offer:

• Industry leading package
• 33 days annual leave (including bank holidays) in addition to an annual leave purchase & sale scheme
• Bonus payments based upon your performance
• Pension Scheme & Life Assurance
• Ford Privilege vehicle purchase scheme
• Discount on Service, Bodyshop and Parts
• 1 day each year to volunteer for a charity of your choice
• Cycle to work purchase scheme
• Access to Perks at Work discount website

For your first 5 days in the business, you’ll be attending our fantastic residential induction academy. This is at a lovely hotel in the heart of the Northampton countryside, where you’ll learn all about our business before you start your new role.

Our PPA is what makes TrustFord. Our Network Groups support us in allowing for every colleague to respect and care for one another no matter what... be it your race, ability, gender, or who you love. This helps us to develop inclusive and diverse teams, truly representative of the communities that we operate in. We welcome applications from everyone. We work with our colleague network Groups - including our Race, LGBTQ+, Disability and Gender Networks to increase the number of applications we receive from different backgrounds.

TrustFord is an equal opportunities employer and does not discriminate on any grounds other than ability to carry out the job role.

All offers of employment are subject to a background check.

We advertise our vacancies to attract candidates and not agency suppliers. If we need agency assistance then we will contact agencies from our Preferred Supplier List. Any speculative CVs we receive will not be accepted as an introduction.