Customer Service Advisor: Training, 33 Days Holiday & Bonus

TrustFord; Glasgow; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

33 days annual leave

Performance bonus

Pension Scheme & Life Assurance

Ford Privilege vehicle purchase scheme

Discount on Service, Bodyshop and Part

Volunteer day

Cycle to work purchase scheme

Perks at Work discount website

Job summary

TrustFord in Glasgow is hiring a Customer Service Advisor to join our local team. The role requires delivering excellent customer service, handling enquiries, and supporting sales in a busy on-site environment.

You will work to deadlines, maintain confidentiality, and contribute to a positive customer experience across the dealership. The role offers a comprehensive benefits package, a residential induction, 33 days holiday plus purchase schemes, and various discounts.

Qualifications

• Excellent communication skills and experience in a selling/customer service environment.
• Strong people skills with drive, commitment and enthusiasm.
• Ability to work to deadlines and handle confidential information.

Responsibilities

• Deliver high-quality customer service at reception and in-store interactions.
• Handle customer enquiries with courtesy and professionalism.
• Support sales activities and contribute to a positive customer experience.
• Maintain accuracy and confidentiality of information at all times.

Skills

Excellent communication

Customer-focused

Team player

Deadline-oriented

Job description

TrustFord in Glasgow is hiring a Customer Service Advisor to join our local team. The role requires delivering excellent customer service, handling enquiries, and supporting sales in a busy on-site environment.

You will work to deadlines, maintain confidentiality, and contribute to a positive customer experience across the dealership. The role offers a comprehensive benefits package, a residential induction, 33 days holiday plus purchase schemes, and various discounts.