Automotive Contact Centre Advisor (Inbound/Outbound)

Johnsons Cars Limited; Redditch; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Birthday Leave

Company Pension Scheme

Staff Discounts

More Discounts

Dentist on Demand

Optional Benefits

Job summary

Johnsons Cars in Redditch is seeking Inbound and Outbound Advisors for our contact centre. No prior contact centre experience required; full training will be provided. Role involves handling inbound/outbound calls and securing bookings for services, MOTs and repairs.

The ideal candidate will have excellent telephone manners, an outgoing personality, and be highly motivated to learn. Shift patterns are Monday to Friday, with a basic salary of £25,000 and an OTE of £27,700.

Qualifications

• Experience in customer service or call centre environments preferred.
• Excellent telephone manner and communication skills.
• Outgoing personality with motivation to learn.
• Willingness to participate in full training provided.

Responsibilities

• Handle inbound and outbound calls to book services.
• Secure bookings for service, MOT and/or repairs.
• Be knowledgeable about Johnsons Cars services.
• Deliver the highest levels of customer service.

Skills

Customer service

Telephone manners

Outgoing personality

Motivated learner

Job description

Johnsons Cars in Redditch is seeking Inbound and Outbound Advisors for our contact centre. No prior contact centre experience required; full training will be provided. Role involves handling inbound/outbound calls and securing bookings for services, MOTs and repairs.

The ideal candidate will have excellent telephone manners, an outgoing personality, and be highly motivated to learn. Shift patterns are Monday to Friday, with a basic salary of £25,000 and an OTE of £27,700.