Customer Response Advisor: Turn Inquiries into Auto Sales

Johnsons Cars Limited; Redditch; Vor Ort; GBP 22.000 - 36.000; Vollzeit

Benefits dieser Stelle

Basic Salary £22,000

OTE £36,000

31 days holiday

Birthday off

Pension scheme

Staff discounts

Benefits platform

Training & progression

Zusammenfassung

Johnsons Cars, part of Athenea Group, is seeking a Customer Response Team Advisor in Redditch to handle inbound enquiries across our dealership network and convert them into quality sales opportunities. You will manage calls, emails and online chats, qualify leads, book appointments and maintain accurate CRM records to support a seamless customer journey.

A professional, customer-focused approach is essential.

Qualifikationen

• Experience in customer service, contact centre or sales support.
• Strong communication skills via phone and written channels.
• Experience handling high volume customer enquiries.
• Professional and customer-focused approach.
• Excellent organisational and data entry skills.
• Experience using CRM or lead management systems.

Aufgaben

• Manage inbound sales enquiries from OEM partners and third-party platforms.
• Handle customer calls and support enquiries.
• Qualify leads and arrange appointments with dealership teams.
• Respond to customer emails and online enquiries promptly.
• Provide support through live chat channels.
• Follow up with customers to maximise sales opportunities.
• Maintain accurate customer records in CRM.
• Collaborate with dealership teams for a smooth journey.
• Meet response time targets and SLAs.

Kenntnisse

Customer service

Communication

CRM

Lead management

Time management

Tools

CRM systems

Jobbeschreibung

Johnsons Cars, part of Athenea Group, is seeking a Customer Response Team Advisor in Redditch to handle inbound enquiries across our dealership network and convert them into quality sales opportunities. You will manage calls, emails and online chats, qualify leads, book appointments and maintain accurate CRM records to support a seamless customer journey.

A professional, customer-focused approach is essential.