Customer Response Team Lead - Automotive Growth

Johnsons Cars Limited; Redditch; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Competitive salary plus bonus

31 days holiday

Birthday off

Company pension scheme

Staff discounts

Benefits platform

Dentist on Demand

Industry-leading training

Clear career progression

Job summary

Johnsons Cars in Redditch seeks a Team Leader for the Customer Response Team to drive performance and develop a high-performing advisory group. You’ll coach staff, manage day-to-day activities and ensure service levels are met while promoting a customer-focused culture.

The role emphasizes coaching, performance management and strong communication to guide the team in a fast-paced automotive environment.

Qualifications

• Experience in a customer relations/advisor role.
• Proven track record in fast-paced, target-driven environments.
• Strong coaching and people development skills.

Responsibilities

• Supporting the team
• Coaching and developing colleagues
• Maintaining SLA performance
• Supporting operational performance
• Driving compliance
• Problem solving; Supporting the management team

Skills

Team leadership

Coaching

Customer service

Communication

CRM systems

Problem solving

Organisational skills

Tools

CRM systems

Lead management platforms

Job description

Johnsons Cars in Redditch seeks a Team Leader for the Customer Response Team to drive performance and develop a high-performing advisory group. You’ll coach staff, manage day-to-day activities and ensure service levels are met while promoting a customer-focused culture.

The role emphasizes coaching, performance management and strong communication to guide the team in a fast-paced automotive environment.