Automotive Apprentice: Customer Service Advisor - Gloucester

Motus Commercials; Gloucester; On-site; GBP 9,600 - 12,000; Full time

Benefits offered by this job

Holiday allowance 23 days + BH to 25

Pension via salary sacrifice

BUPA medical insurance discount

Life assurance 2 x salary

Career development pathways

Vehicle purchase discount

Employee discounts

Employee assistance programme

Colleague introduction award

Great career development

Onsite mental health first aiders

Wellbeing seminars

Being Brilliant Awards

Engagement & Charity Events

Job summary

Motus Commercials in Gloucester is seeking an Apprentice Customer Service Advisor to join the Service department. The role runs Monday to Friday, 8.00am–16.30pm, with a starting hourly rate of £8.00.

You will gain hands-on experience, support planning for workshop vehicles, and build strong customer relationships from day one. The position offers substantial benefits including holiday allowance, pension via salary sacrifice, medical insurance via network, life assurance, career development, and

Qualifications

• An interest in motor vehicles is desirable.
• Enthusiasm, commitment, and confidence.
• Being highly motivated with an eye for detail.
• Driven by your own initiative
• An excellent communicator with the ability to maintain positive relationships.
• Minimum grade C / 5 in English and Maths is preferred.

Responsibilities

• Providing exceptional customer service using various forms of communication
• Dealing with customer queries
• Assist with the daily planning of vehicles in the workshop
• Liaise with the workshop to monitor vehicle progress
• Scheduling services required for customers.
• To understand key performance targets and support your colleagues and team to achieve them
• To embrace all opportunities of learning and developing
• To enjoy your time as a Brilliant Colleague within Motus Commercials

Skills

Customer service mindset

Communication skills

Organisational skills

Initiative

Education

GCSE English and Maths (minimum grade C/5)

Job description

Motus Commercials in Gloucester is seeking an Apprentice Customer Service Advisor to join the Service department. The role runs Monday to Friday, 8.00am–16.30pm, with a starting hourly rate of £8.00.

You will gain hands-on experience, support planning for workshop vehicles, and build strong customer relationships from day one. The position offers substantial benefits including holiday allowance, pension via salary sacrifice, medical insurance via network, life assurance, career development, and