Apprentice Customer Service Advisor

Motus Commercials; Gloucester; On-site; GBP 9,100 - 13,000; Full time

Benefits offered by this job

Holiday allowance

Pension via salary sacrifice

BUPA medical insurance

Life assurance 2x salary

Career development

Vehicle purchase discount

Employee discounts

Employee assistance programme

Wellbeing seminars

Job summary

Motus Commercials in Gloucester is seeking an Apprentice Customer Service Advisor to join the Service department. From day one you will access a benefits package including holidays, pension, medical insurance, life assurance, career development, vehicle purchase discounts, and more.

Salary is £8.00 per hour, with working hours 5 days per week, Monday to Friday, 8:00am to 4:30pm. This apprenticeship offers great development opportunities within a supportive team.

Qualifications

• Hands-on approach to customer service
• Good organisational skills
• Willing to learn and train
• Interest in motor vehicles is desirable
• Enthusiasm, commitment and confidence
• Strong communication and relationship skills
• Self-motivated with attention to detail
• Proactive and initiative-driven

Responsibilities

• Provide excellent customer service across multiple channels
• Handle customer queries and inquiries
• Assist with daily planning of vehicles in the workshop
• Liaise with workshop to monitor progress
• Schedule services for customers
• Understand KPIs and support the team to achieve them
• Embrace opportunities for learning and development
• Be a positive, brilliant colleague at Motus Commercials
• Support service department operations in Gloucester

Skills

Customer service

Organised

Willingness to learn

Interest in motor vehicles

Communication

Attention to detail

Initiative

Enthusiasm

Education

GCSE English and Maths (minimum grade C/5)

Job description

Here at Motus Commercials we're proud to employ great colleagues who are passionate about their roles. When looking for the right role, we recognise everyone has different needs, considerations, and aspirations. So no matter who you are, what you need or where you're going, Motus Commercials wants to be part of your future.

What Will You Be Doing?

Providing exceptional customer service using various forms of communication

Dealing with customer queries

Assist with the daily planning of vehicles in the workshop

Liaise with the workshop to monitor vehicle progress

Scheduling services required for customers

To understand key performance targets and support your colleagues and team to achieve them

To embrace all opportunities of learning and developing

To enjoy your time as a Brilliant Colleague within Motus Commercials

Requirements & Desired Skills

• Are you an aspiring candidate with a hands‑on approach in providing customer service?


• Do you have a practical mind and great organisational skills?


• Do you look for ways to continually improve through personal development and embarking on training?


• An interest in motor vehicles is desirable.


• Enthusiasm, commitment, and confidence.


• Being highly motivated with an eye for detail.


• Driven by your own initiative.


• An excellent communicator with the ability to maintain positive relationships.


• Minimum grade C / 5 in English and Maths is preferred.

Together We Make a Difference and it is our ambition to work together to promote a more inclusive environment, which attracts all candidates and signals our commitment to celebrate and promote diversity.

About the Role

Motus Commercials located in Gloucester is on the lookout for a dedicated Apprentice Customer Service Advisor to join our friendly team in the Service department.

From day 1 as a Motus Commercials colleague, you will have access to a comprehensive benefits package including:

• Holiday allowance of 23 days plus bank holidays rising to 25 days


• A pension that pays through salary sacrifice


• BUPA medical insurance discounted scheme


• Life assurance 2 x salary


• Career development pathways


• Vehicle purchase discount


• Employee discounts with the Network Benefits


• Employee assistance programme


• Colleague introduction award


• Great career development


• Onsite mental health first aiders


• Seminars providing education on mental, physical and financial wellbeing


• Being Brilliant Awards


• Engagement & Charity Events

Salary - £8.00 Per Hour

Working hours: 5 days per week Monday - Friday, 8.00am - 16.30pm