Automotive Aftersales Bookings Expert

Lithia; Wilmslow; Presencial; GBP 27.000 - 33.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

33 days annual leave (including bank/9

Birthday day off

Exclusive discounts on used car Purcha

Salary Sacrifice car

Volunteer day

Long service milestones

Training and career development

Cycle to work scheme

High street discounts

Descripción de la vacante

Lithia UK are recruiting a Stratstone Wilmslow Porsche Bookings Advisor to handle inbound and outbound calls for service, MOT and vehicle maintenance bookings. You will build strong customer relationships, promote services, and keep systems up to date.

You should have prior customer-facing experience (ideally in automotive), be a confident communicator, and be proficient with Microsoft packages and CRM systems. A strong passion for the automotive industry is essential.

Formación

• Previous customer-facing experience, preferably in automotive
• Confident communicator with strong interpersonal skills
• Proficient in using computer systems and Microsoft packages
• Able to adhere to company and manufacturer policies
• Passionate about the automotive industry and customer service

Responsabilidades

• Handle inbound and outbound calls for service, MOT, vehicle maintenance and bookings
• Build authentic relationships and rapport with customers to drive loyalty
• Be a product expert and promote Lithia UK services with pride
• Conduct follow-up calls related to marketing campaigns
• Keep customer databases up to date in line with protocols

Conocimientos

Customer service

Communication

MS Office

Database experience

Automotive knowledge

Herramientas

CRM systems

MS Office

Descripción del empleo

Lithia UK are recruiting a Stratstone Wilmslow Porsche Bookings Advisor to handle inbound and outbound calls for service, MOT and vehicle maintenance bookings. You will build strong customer relationships, promote services, and keep systems up to date.

You should have prior customer-facing experience (ideally in automotive), be a confident communicator, and be proficient with Microsoft packages and CRM systems. A strong passion for the automotive industry is essential.