Automotive Aftersales Advisor — Elevate Customer Experience

Stellantis group; Manchester; Hybrid; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Company car scheme

Pension contribution

Annual leave

Employee discounts

Enhanced family leave

Employee assistance

Health plan

Performance Academy

Share incentive plan

Job summary

Stellantis & You UK is seeking a Customer Advisor to be the link between customers and technicians, delivering an excellent aftersales experience. You will welcome customers, advise on servicing and repairs, and communicate costs and progress throughout the journey.

In this role you will promote service plans, prepare invoices, process payments and support customer satisfaction through follow-up. Collaboration with colleagues will ensure outstanding service delivery.

Qualifications

• Full UK driving licence required.

Responsibilities

• Welcome and support customers throughout the service and repair process.
• Advise on servicing, maintenance and repair requirements.
• Communicate repair costs, timescales and vehicle progress.
• Promote additional work identified through Vehicle Health Checks.
• Quote and sell Service Plans.
• Prepare invoices and process payments.
• Support customer satisfaction through follow-up contact and feedback.
• Use digital systems and processes effectively.
• Work collaboratively with colleagues to deliver outstanding service.

Job description

Stellantis & You UK is seeking a Customer Advisor to be the link between customers and technicians, delivering an excellent aftersales experience. You will welcome customers, advise on servicing and repairs, and communicate costs and progress throughout the journey.

In this role you will promote service plans, prepare invoices, process payments and support customer satisfaction through follow-up. Collaboration with colleagues will ensure outstanding service delivery.