Aftersales Customer Advisor – Cars, Service & Perks

Stellantis group; Liverpool; Hybrid; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Company Car Scheme

Employee Discounts

Pension Contribution 7%

Holiday Entitlements 22–26 days

Discounted vehicle services

Job summary

Stellantis & You UK is looking for a Customer Advisor in Liverpool to act as the link between customers and technicians, ensuring an excellent aftersales experience. You’ll greet customers, guide servicing choices, and manage costs and progress updates with a focus on top-tier service.

Join a team that values People, Pride, Performance and Praise, offering development, a competitive package and a healthy work-life balance in a fast-paced automotive environment.

Qualifications

• Full UK Driving Licence required.

Responsibilities

• Welcome and support customers throughout the service and repair process.
• Advise on servicing, maintenance and repair requirements.
• Communicate repair costs, timescales and vehicle progress.
• Promote additional work identified through Vehicle Health Checks.
• Quote and sell Service Plans.
• Prepare invoices and process payments.
• Support customer satisfaction through follow-up contact and feedback.
• Use digital systems and processes effectively.
• Work collaboratively with colleagues to deliver outstanding service.

Job description

Stellantis & You UK is looking for a Customer Advisor in Liverpool to act as the link between customers and technicians, ensuring an excellent aftersales experience. You’ll greet customers, guide servicing choices, and manage costs and progress updates with a focus on top-tier service.

Join a team that values People, Pride, Performance and Praise, offering development, a competitive package and a healthy work-life balance in a fast-paced automotive environment.