Aftersales Customer Advisor – Car Care & Service

Stellantis group; Birmingham; Hybrid; GBP 22,000 - 27,000; Full time

Benefits offered by this job

Company car scheme

Pension contribution

Holiday entitlement

Employee discounts

Health plan

Employee assistance

Job summary

Stellantis & You UK is seeking a Customer Advisor to be the link between customers and technicians, ensuring an excellent aftersales experience. You will welcome and support customers through the service and repair journey, advising on servicing and costs, and communicating progress.

The role requires collaboration with colleagues to deliver outstanding service, with opportunities to promote service plans and participate in the broader rewards package.

Qualifications

• Customer-facing experience in aftersales or service roles.
• Strong communication and interpersonal skills.
• Ability to work with a team to deliver outstanding service.

Responsibilities

• Welcome and support customers throughout the service and repair process.
• Advise on servicing, maintenance and repair requirements.
• Communicate repair costs, timescales and vehicle progress.
• Promote additional work identified through Vehicle Health Checks.
• Quote and sell Service Plans.
• Prepare invoices and process payments.
• Support customer satisfaction through follow-up contact and feedback.
• Use digital systems and processes effectively.
• Work collaboratively with colleagues to deliver outstanding service.
• A Day in the Life.

Skills

Customer service

Communication

Team player

Tools

CRM software

Job description

Stellantis & You UK is seeking a Customer Advisor to be the link between customers and technicians, ensuring an excellent aftersales experience. You will welcome and support customers through the service and repair journey, advising on servicing and costs, and communicating progress.

The role requires collaboration with colleagues to deliver outstanding service, with opportunities to promote service plans and participate in the broader rewards package.