Automotive After-Sales Leader - Negotiation & Ops

Scrap Car Comparison Limited; Chichester; On-site; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Bonus program

Leadership role

On-site parking

Wellbeing program

Team events

Gym discounts

Counselling helpline

Job summary

Scrap Car Comparison Limited is seeking a hands-on After-Sales Manager to lead the After-Sales & Customer Operations team in our UK operations. You will coordinate vehicle collections, manage discrepancies, negotiate adjusted prices, and handle customer complaints with a focus on profitability and customer satisfaction.

You will apply solid automotive knowledge across inspection findings, guide decisions, and ensure fair negotiation practices while maintaining service standards and hitting KPIs

Qualifications

• Hands-on manager with automotive knowledge and strong negotiation.
• Experience leading a team in an operational, customer service, or after-sales environment.
• Ability to meet KPIs and follow structured processes.

Responsibilities

• Lead After-Sales Coordinators team, setting clear expectations and processes.
• Build a transparent, fair, and stable culture with consistent communication.
• Ensure compliance with operational and negotiation procedures.
• Oversee the full lifecycle of vehicle collection once booked by Sales.
• Interpret inspection findings to guide correct decision-making.
• Lead or oversee complex negotiations to protect profitability.
• Train and support the team in managing valuation changes confidently.
• Balance customer experience with strong commercial discipline.
• Make final decisions on disputed valuations weighing risk and impact.
• Protect profitability while minimising cancellations.
• Handle escalations with a calm, professional approach.
• Monitor KPIs including negotiation success and customer satisfaction.
• Identify process gaps and implement improvements.
• Produce regular reports for senior leadership.

Skills

Mechanical knowledge

Negotiation

Team leadership

Decision-making

Escalation handling

KPI-driven

Job description

Scrap Car Comparison Limited is seeking a hands-on After-Sales Manager to lead the After-Sales & Customer Operations team in our UK operations. You will coordinate vehicle collections, manage discrepancies, negotiate adjusted prices, and handle customer complaints with a focus on profitability and customer satisfaction.

You will apply solid automotive knowledge across inspection findings, guide decisions, and ensure fair negotiation practices while maintaining service standards and hitting KPIs