Customer Experience & Complaints Specialist (Aftersales)

ABL Recruitment; Greater London; Sur place; GBP 27 000 - 45 000; Plein temps

Résumé du poste

A rapidly growing international automotive brand in London, UK, is seeking a Customer Experiences and Complaint Specialist to enhance aftersales operations and customer experience across the UK. Reporting to the Senior Regional Aftersales Manager, you will manage complaints, monitor satisfaction, and drive service quality improvements.

The role focuses on reducing escalations, improving customer retention, and strengthening brand reputation through data-driven insights and cross-department

Qualifications

• Minimum 2 years in customer complaint handling or related field.
• Automotive industry experience preferred.
• Experience with OEMs/dealer groups/EV brands advantageous.
• Familiarity with CSI programmes and customer feedback systems.
• Fluent English, written and spoken.
• Good understanding of UK consumer protection regulations and customer service best practices.

Responsabilités

• Manage customer complaints from receipt to resolution and closure.
• Oversee customer satisfaction programmes and performance reporting.
• Support dealer performance improvement and service quality initiatives.
• Promote high standards of customer service and operational excellence across the UK.

Connaissances

Analytical

Communication

Stakeholder management

Problem solving

Formation

Bachelor's degree

Description du poste

A rapidly growing international automotive brand in London, UK, is seeking a Customer Experiences and Complaint Specialist to enhance aftersales operations and customer experience across the UK. Reporting to the Senior Regional Aftersales Manager, you will manage complaints, monitor satisfaction, and drive service quality improvements.

The role focuses on reducing escalations, improving customer retention, and strengthening brand reputation through data-driven insights and cross-department