Senior Vehicle Collections & After-Sales Leader

Scrap Car Comparison; Tangmere; On-site; GBP 40,000 - 55,000; Full time

Benefits offered by this job

Company pension scheme

Wellbeing programme

Discounted gym memberships

Retail and leisure discounts

Regular team events

Free food Fridays

Job summary

Scrap Car Comparison in the United Kingdom seeks a hands-on After-Sales & Customer Operations Manager for Vehicle Collections. You will lead the After-Sales & Customer Operations team, coordinate vehicle collections, manage discrepancies, negotiate adjusted prices, and handle customer complaints to protect profitability.

The role requires strong automotive knowledge, proven negotiation skills, team leadership, and comfort with KPI-driven targets.

Qualifications

• Strong negotiation and leadership experience in an aftermarket or operations role.
• Experience leading teams in an operational, customer service, or after-sales environment.
• Excellent communication skills and commercial awareness.

Responsibilities

• Lead a team of After-Sales Coordinators, setting clear expectations and processes.
• Build a transparent, fair, and stable culture with consistent communication.
• Ensure compliance with all operational and negotiation procedures.
• Oversee the full lifecycle of vehicle collection once booked by Sales.
• Interpret inspection findings using automotive knowledge to guide decisions.
• Ensure the team assesses discrepancies accurately and follows structured negotiation guidelines.
• Lead complex negotiations to maintain profitable deals and train the team.
• Balance customer experience with strong commercial discipline.
• Make final decisions on disputed valuations weighing risk and margin.
• Protect profitability while minimising cancellations.
• Handle escalated issues calmly and professionally.
• Explain vehicle problems clearly to customers when required.
• Improve processes to reduce recurring issues.

Skills

Negotiation

Leadership

Team management

Commercial acumen

KPI reporting

Automotive knowledge

Job description

Scrap Car Comparison in the United Kingdom seeks a hands-on After-Sales & Customer Operations Manager for Vehicle Collections. You will lead the After-Sales & Customer Operations team, coordinate vehicle collections, manage discrepancies, negotiate adjusted prices, and handle customer complaints to protect profitability.

The role requires strong automotive knowledge, proven negotiation skills, team leadership, and comfort with KPI-driven targets.