Automation Specialist — Production Workflows for Customer Care

Traveltechessentialist

Birmingham

On-site

GBP 28,000 - 42,000

Full time

14 days+

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Benefits offered by this job

Equity ownership

25 days annual leave

Private medical cover

Dental insurance

Pension plan

Life Insurance

Income protection

Cycle2Work

Work from Anywhere days

Sabbatical after 5 years

Job summary

Perk is seeking a Junior Automation Specialist to redesign Customer Care workflows around automation and AI. You will design and ship systems that reduce manual work, improve agent speed, and enhance the customer experience using Make.com, Airtable, Zendesk, Claude, and APIs.

You’ll own end-to-end delivery and measure adoption and impact. The role collaborates with Operational Excellence, Customer Care Leadership, and Operations, emphasizing fast delivery in a dynamic tech-enabled environment.

Qualifications

Shipped production automations on Make.com, Zapier, Claude, or similar.
Experience with Airtable as a core ops backbone.
Built LLM-powered workflows with prompt craft, evals, and guardrails.

Responsibilities

Design, build, test, and deploy solutions across Make.com, Airtable, Zendesk, Claude, APIs, and AI tooling.
Wire up multi-system integrations that remove manual effort.
Own projects from sketch to production and ongoing improvement.
Set up testing environments to ensure reliable deployments.
Turn business problems into technical designs and spot automation opportunities.
Monitor adoption and iterate after launch.