Automation Engineer – AI-Driven Customer Care

Traveltechessentialist

Birmingham

Hybrid

GBP 65,000 - 90,000

Full time

10 days ago

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Benefits offered by this job

Equity ownership

25 days annual leave

Private medical cover

Life Insurance

Cycle to Work

Job summary

Perk is seeking an Automation Specialist for Customer Care to lead production automations that reduce manual work and improve customer experiences. You will design, build, and deploy cross-system solutions using Make.com, Airtable, Zendesk, Claude, and APIs, with a strong emphasis on reliability and measurable outcomes.

The role requires hands-on ownership from sketch to production, with testing environments and ongoing improvements.

Qualifications

Shipped production automations on Make.com, Zapier, Claude, or similar.
Worked with Airtable or comparable systems as a real ops backbone.
Built LLM-powered workflows with prompt craft, evaluation, and guardrails.
Strong at debugging production systems under time pressure.
Can turn a fuzzy business request into something scalable and supportable.
Comfortable working with both technical and operational partners.
Prefers speed and ambiguity over perfect specs.

Responsibilities

Design, build, test, and deploy solutions across Make.com, Airtable, Zendesk, Claude, APIs, and AI tooling.
Wire up multi-system integrations that remove real manual effort, not just move it around.
Own projects from the first sketch through production and ongoing improvement.
Stand up proper testing and validation environments so "it worked in my scenario" isn't the bar.
Turn business problems into technical designs, and flag new automation opportunities as you go.
Stay close after launch: watch adoption, fix what breaks, iterate on what underperforms.