Automation Engineer — AI-Driven Workflows for Scale

Jackalope Digital LLC; Birmingham; Hybrid; GBP 70,000 - 95,000; Full time

Job summary

Perk is seeking a Business Automation Engineer to join the Customer Care Service Design team. The role focuses on identifying inefficiencies and transforming manual processes into scalable automation using Make.com, Airtable, AWS, Zendesk, and AI-powered tools.

You will work with stakeholders across Customer Care, Product, and Engineering to deliver automation solutions. As part of the automation ecosystem, you will build and maintain reliable automation solutions, explore AI capabilities, and

Qualifications

• Design, develop, test, and deploy automations that reduce manual work.

Responsibilities

• Design, develop, test, and deploy automations to eliminate manual work and improve efficiency.
• Maintain and enhance existing automations, integrations, and workflows for reliability and scalability.
• Troubleshoot issues and provide ongoing support for deployed solutions.
• Partner with stakeholders to understand pain points and translate them into automation designs.

Tools

Make.com

Airtable

AWS

Zendesk

Job description

Perk is seeking a Business Automation Engineer to join the Customer Care Service Design team. The role focuses on identifying inefficiencies and transforming manual processes into scalable automation using Make.com, Airtable, AWS, Zendesk, and AI-powered tools.

You will work with stakeholders across Customer Care, Product, and Engineering to deliver automation solutions. As part of the automation ecosystem, you will build and maintain reliable automation solutions, explore AI capabilities, and