Autocentre Manager: Lead Team, Elevate Customer Experience

Halfords; Andover; On-site; GBP 41,000 - 52,000; Full time

Benefits offered by this job

5.6 weeks leave

Staff discounts

Health plan

Share save scheme

Cycle to work

Job summary

Halfords is seeking an Autocentre/Centre Manager in the Andover area to lead a team and deliver an outstanding customer journey. The role offers an uncapped monthly bonus and a clear progression path within the UK's largest automotive service and retail business.

You will manage operations with a focus on customer experience, sales KPIs, and compliance while enabling career progression and hybrid training opportunities.

Qualifications

• Fantastic leadership and team management skills within the automotive or similar industry.
• Experience delivering high customer satisfaction and effective management.
• Coaching-based approach to team development with on-the-spot training.
• Experience meeting Health and Safety compliance standards.
• Experience with high sales turnover and KPI management.
• Excellent written and verbal communication skills.
• IT proficiency and willingness to learn in-house systems.
• Good time management and a valid driving licence.

Responsibilities

• Lead the centre team to drive business performance and customer satisfaction.
• Ensure high standards of service and compliance across the centre.
• Develop and coach staff to achieve targets and KPIs.

Skills

Leadership

Team management

Customer focus

Communication

IT proficiency

Time management

Driving licence

Coaching

Health & Safety

Job description

Halfords is seeking an Autocentre/Centre Manager in the Andover area to lead a team and deliver an outstanding customer journey. The role offers an uncapped monthly bonus and a clear progression path within the UK's largest automotive service and retail business.

You will manage operations with a focus on customer experience, sales KPIs, and compliance while enabling career progression and hybrid training opportunities.