Centre Manager

Halfords; Test Valley; On-site; GBP 41,000 - 52,000; Full time

Benefits offered by this job

5.6 weeks annual leave

Staff discounts on products and garage

Pension scheme

Health plan

Cycle to work

Job summary

Halfords in Andover is seeking a Centre Manager to lead a busy Autocentre team, ensuring outstanding customer journeys and service standards. You will drive performance, coach the team, and manage day-to-day operations to meet KPIs in a busy automotive service environment.

The role offers an uncapped bonus scheme, a base salary up to £41,000 with potential total earnings around £52,000, plus generous benefits and a clear path for progression within the UK’s largest automotive services business.

Qualifications

• Proven leadership of automotive or similar service teams.
• Track record of delivering high customer satisfaction.
• Compliance with Health & Safety standards.

Responsibilities

• Lead the Autocentre team to achieve targets and KPI's.
• Ensure high quality customer journeys and service standards.
• Coach and develop staff with in-the-moment training.
• Manage operations to 5-day week, centre closure on Sunday.

Skills

Team leadership

Customer service

Coaching

Health & safety compliance

Sales/KPIs management

Driving licence

Job description

Centre Manager

Job no: 568690

Work type: Full time

Site: Andover

Categories: Autocentre Management

Location: Hampshire

Salary: £41,000 - £52,000 per year

Business Area: Autocentres

Brilliant at leading a team?

Ready for the next step in your career as an Autocentre Manager with the UK's largest Automotive service, maintenance and repair business with great career opportunities, benefits, and an uncapped bonus scheme!

Here at Halfords, we are looking for a Centre Manager, who will play a vital role in leading the team to success and providing an excellent customer journey and satisfaction.

If you have the desire to help drive business performance, passionate about customer experience, and are looking for a long-term career with excellent progression and training schemes, this really could be the perfect opportunity for you.

• On-target earnings up to £52,000
• Comprising a maximum base salary of £41,000
• An uncapped monthly bonus scheme with average additional earnings of £11,000 per year
• 5 days a week (the centre is closed on a Sunday)
• Earn extra with our refer a friend scheme - T&C's apply.

Benefits Include:

• 5.6 weeks' annual leave
• Up to 50% off garage bills in our Autocentres and 25% off most our Halfords products in our retail stores
• Discounts on everything from groceries, shopping, insurance, days out, restaurants and more
• Family & Friends Discount Events
• Opportunity to buy a Trade Price Bike & enrol in the Cycle to Work Scheme
• Financial planning support via Wagestream - access up to 30% of your salary in advance
• GP Access, 364 days a year, 24 hours a day
• Join the Share save scheme with a 20% discount on shares
• Health Cash Plan - to access wellbeing services and claim back healthcare costs
• Pension Scheme & Life Assurance

You will be given every opportunity to progress your career at Halfords. This includes access to hybrid training plus the ATA & MOT Tester Qualifications too.

Skills and experience

• Fantastic leadership and team management skills within the automotive or similar industry
• Experience delivering high customer satisfaction and displaying effective management.
• Engaging and motivational, coaching-based approach to team development and able to provide in the moment training.
• Experience of meeting compliance standards across Health and Safety
• Experienced with high sales turnover and managing KPI's
• Excellent communication skills, verbally and written.
• IT Proficient, with the willingness to learn in-house systems.
• Good time management
• A current valid driving licence

We're in an exciting chapter - rapidly growing our business with a focus on motoring services and electric mobility. We're the UK's leading retailer of motoring and cycling products and services, and the UK's largest vehicle service, maintenance, and repair business. Join us and be part of our success story in getting the nation safely back on the move.

Not sure you meet all the criteria? We'd encourage you to take the wheel. At Halfords we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.