Automotive Service Manager — Lead Team & Drive Efficiency

LSH Auto UK Limited; Birmingham; On-site; GBP 42,000 - 56,000; Full time

Benefits offered by this job

Colleague Referral

Mercedes-Benz training

Leadership programmes

Car Purchase Scheme

Eye care voucher

Life Assurance

Annual leave 31-38 days

Wellbeing support

Company pension

Learning & development

Job summary

LSH Auto UK Limited is seeking a dedicated Service Manager to lead and optimise the service department, ensuring seamless operations and high customer satisfaction. You will oversee daily workflows and manage the service team of technicians and advisors, collaborating with other departments to meet business objectives.

The role is 45 hours weekly with a competitive package including OTE bonus and a company car or car allowance.

Qualifications

• Experience managing automotive service operations.
• Strong leadership and team motivation.
• Excellent organizational and communication skills.
• Experience with service data analysis and budgeting.
• Valid driver's licence.

Responsibilities

• Lead and manage the service team to meet targets.
• Implement and monitor service processes for efficiency.
• Schedule, allocate resources, and manage service workflows.
• Ensure compliance with policies and industry standards.
• Analyze performance data to identify improvements.
• Support training and development of team members.
• Collaborate with other departments to hit business goals.

Skills

Service management

Team leadership

Customer service

Process improvement

Data analysis

Budgeting

Communication

Driving license

Job description

LSH Auto UK Limited is seeking a dedicated Service Manager to lead and optimise the service department, ensuring seamless operations and high customer satisfaction. You will oversee daily workflows and manage the service team of technicians and advisors, collaborating with other departments to meet business objectives.

The role is 45 hours weekly with a competitive package including OTE bonus and a company car or car allowance.