Service Manager

Perfect Placement UK Ltd; Scarborough; Vor Ort; GBP 41.000 - 50.000; Vollzeit

Benefits dieser Stelle

On-site parking facilities

Zusammenfassung

Perfect Placement UK Ltd is recruiting on behalf of our client for a highly skilled Service Manager to join their expanding team in Scarborough. The role leads the service department, ensuring high standards of customer satisfaction and driving team performance.

Benefits include a Monday to Friday working week with no weekends and on-site parking facilities. The Service Manager will oversee a high-performing team, manage workshop resources, bookings, and identify revenue opportunities within a

Qualifikationen

• Proven experience as a Service Manager in the automotive sector or background as a Workshop Controller / Senior Technician
• Strong customer-focused approach with ability to foster improvement and team motivation
• In-depth knowledge of automotive industry standards and core service processes
• Exceptional leadership and communication skills as the Service Manager
• High attention to detail and commitment to maintaining service quality
• Valid driving license with no major infractions

Aufgaben

• Lead, motivate, and develop a high-performing service team to deliver exceptional customer service
• Manage workshop resources effectively to optimise efficiency and maintain productivity
• Oversee booking schedules to ensure proper workshop allocation and timely completion of tasks
• Promote additional services and products to increase revenue as the Service Manager
• Analyse financial performance and identify areas for improvement
• Address customer complaints promptly, professionally, and with effective resolutions
• Foster a team culture focused on high standards, accountability, and continuous improvement

Kenntnisse

Leadership

Customer focus

Communication

Attention to detail

Driving license

Automotive knowledge

Jobbeschreibung

We are recruiting on behalf of our client for a highly skilled Service Manager to join their expanding team in Scarborough. This is an excellent opportunity for an experienced automotive professional seeking a role within a growing, reputable business. The Service Manager will be pivotal in leading the service department, ensuring high standards of customer satisfaction, and driving team performance.

Benefits:

• Competitive salary of up to £45,000, dependent on experience
• Monday to Friday working week with no weekends
• On-site parking facilities
• Opportunity to work within a company that has diversified its product range
• Escape the environment of large PLC companies and join a locally renowned, expanding business

Duties:

• Lead, motivate, and develop a high-performing service team to deliver exceptional customer service
• Manage workshop resources effectively to optimise efficiency and maintain productivity
• Oversee booking schedules to ensure proper workshop allocation and timely completion of tasks
• Promote additional services and products to increase revenue as theService Manager
• Analyse financial performance and identify areas for improvement
• Address customer complaints promptly, professionally, and with effective resolutions
• Foster a team culture focused on high standards, accountability, and continuous improvement

Requirements:

• Proven experience as a Service Manager in the automotive sector or a background as a Workshop Controller / Senior Technician
• Strong customer-focused approach with a demonstrated ability to foster improvement and team motivation
• In-depth knowledge of automotive industry standards and core service processes
• Exceptional leadership and communication skills as theService Manager
• High attention to detail and a strong commitment to maintaining service quality
• Valid driving license with no major infractions