Auto Service Experience Specialist

Sandown Mercedes-Benz; Poole; On-site; GBP 26,000 - 32,000; Full time

Job summary

Sandown Mercedes-Benz Poole is seeking a Service Team Advisor to manage the aftersales experience, welcoming customers, recording requirements and coordinating with the workshop to deliver high-quality service.

The role requires accurate data handling in Kerridge DMS, clear communication, and a proactive approach to advising on repairs and accessories, while ensuring timely invoicing and customer satisfaction. A full driving licence is required.

Qualifications

• Experience in a similar automotive aftersales role.
• Proficient with Kerridge automotive software.
• Strong attention to detail and organisation.
• Good understanding of customer needs and expectations.
• Must hold a full driving licence.

Responsibilities

• Greet customers and vehicles, confirm requirements and hand over to the workshop.
• Collaborate with workshop to achieve high performance and efficiency.
• Keep customers informed on status, provide cost estimates for repairs.
• Promote accessories and arrange fitting where applicable.
• Ensure data is captured in Kerridge DMS and updated as required.
• Raise repair orders and ensure work is completed on schedule.
• Ensure accurate invoicing and timely payment processing.
• Oversee subcontracted repairs and confirm completion.
• Utilise technical information and manufacturer systems effectively.
• Identify warranty parts and liaise with warranty team.

Skills

Attention to detail

Organisation

Automotive industry experience

Customer need anticipation

Maths GCSE C or above

Education

Maths GCSE (Grade 4/C or above)

Tools

Kerridge DMS

Job description

Sandown Mercedes-Benz Poole is seeking a Service Team Advisor to manage the aftersales experience, welcoming customers, recording requirements and coordinating with the workshop to deliver high-quality service.

The role requires accurate data handling in Kerridge DMS, clear communication, and a proactive approach to advising on repairs and accessories, while ensuring timely invoicing and customer satisfaction. A full driving licence is required.