Service Team Advisor

Sandown Mercedes-Benz; United Kingdom; Remote; GBP 22,000 - 28,000; Full time

Job summary

Mercedes-Benz of Epsom is seeking a Service Team Advisor to manage customer interactions and the vehicle handover process within a busy aftersales environment.

You will work closely with the workshop team, provide clear repair cost estimates, and ensure accurate data capture in Kerridge. A full UK driving licence is required and the role follows a full-time schedule with paid overtime as needed.

Qualifications

• Background in a similar automotive aftersales role.
• Proficient in Kerridge DMS and workshop systems.
• Able to discuss technical and commercial repair recommendations with customers.
• Full UK driving licence required.

Responsibilities

• Greet customers and their vehicles, confirm requirements and supervise vehicle during its time at the retailer.
• Collaborate with workshop team to achieve high performance and efficiency.
• Provide cost estimates for repair work and explain options to customers.
• Capture and update all customer and vehicle data in the Kerridge system.
• Raise and process repair orders; ensure timely and accurate invoicing.
• Manage subcontracted repairs and ensure work is completed to standard.
• Identify warranty documentation and liaise with the warranty team.

Skills

Attention to detail

Highly organised

Customer needs understanding

Automotive industry experience

Kerridge system knowledge

Maths GCSE

Education

GCSE Maths grade 5 or above

Tools

Kerridge

Job description

• Salary Competitive salary dependent on experience
• Contract Full-Time

An opportunity has arisen to join us as a Service Team Advisor at Mercedes-Benz of Epsom. The Service Team Manager is responsible for every aspect of a customers after sales experience. The main purpose of the role is to maximise workshop profitability whilst exceeding customer expectations and satisfaction.

Main Duties:
To receive customers and their vehicles in a friendly and professional manner, discuss and confirm their requirements and take responsibility for the vehicle during its time at the Retailer.
To work with the workshop team to achieve the highest possible levels of performance.
Keeping customers informed of the status of their vehicle, giving comprehensive technical and commercial advice on the extent of work to be done and provide a cost estimate for repair work.
Inform customers and potential customers about accessories and subsequent fitting of optional extras, promote any accessory campaigns.
To ensure that collection and delivery drivers operate to schedule and meet customer and workshop expectations.
To ensure all customer and vehicle data is correctly captured and loaded to the Kerridge DMS and updated as required.
To ensure that repair orders are raised and processed according to the established guidelines and that work is completed to schedule and required standard.
To ensure that invoicing is accurate and completed on time.
To take responsibility for subcontracted repairs and ensure the work has been completed.
Ensure that proper use is made of technical information and that it is understood how to use the manufacturers systems.
To ensure all relevant warranty documentation and parts are identified and are kept for the warranty team.

Essential Skills Required:
High levels of attention to detail and highly organised
Background in a similar role within the automotive industry
Knowledge of using Kerridge automotive computer system is essential
Experience of anticipating and understanding customer needs and demands
Maths GSCE at grade 5 (C) or above

Applicants will be expected to be immaculately attired as is befitting the Sandown Group and must hold a full Driving Licence.

Hours of work:
08:00 – 18:00 Monday to Friday (with one-hour unpaid lunch) with 1 late night finish at 18:30 per week and one early finish given in return.

Saturdays 08:00-13:00 on a rota basis will be required to be paid as overtime.

Total hours per week: 45.5